Sales Support Associate II

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. They leave a lasting impression on our customers through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

• Cash Wrap:
  Greeting customers with a smile and eye contact, offering your name; interact genuinely and naturally, read cues and determine customers’ needs; conduct email/name capture where permitted by law; maintain accuracy when operating POS; maintain cash wrap organization and cleanliness; suggest add‑ons and sell gift cards; maintain cash and POS media accurately and in compliance with Coach policy; create lasting impression by genuinely thanking customers and providing a reason to return.
• Stockroom / Warehouse:
  Receive shipment and transfers; notify Store Management when new product arrives; scan cartons/transfers, verifying store information; communicate discrepancies; process shipments/transfers according to Coach standards and time frames; organize and clean the stockroom daily; react to sell‑through and create room for new product; manage stock levels/product ownership in back‑of‑house and sales floor; prepare and conduct cycle counts; participate in store physical inventory counts.
• Sales Floor:
  Regularly analyze sales floor to assess replenishment needs; replenish sales floor/assigned zone; react to sell‑through and execute visual merchandising needs; support sales floor activities; communicate product information (price points, features/benefits, color, availability) confidently; respond to customer requests; partner with sales team or Store Management when needed; upkeep housekeeping standards.

• 1–3 years of previous retail experience (cashier / stock experience, sales, etc.), preferably in a luxury retail service environment.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and the Internet); understand and read price and product release sheets.
• High school diploma or equivalent; college degree preferred.
• Ability to execute at a fast pace, communicate effectively with customers and team, maneuver the sales floor, shelves and stock room; climbing, bending, kneeling required; lift up to 25 lbs routinely, up to 50 lbs for product shipment/transfers.
• Flexibility to work a schedule that may include nights, weekends, holidays and high‑traffic sales days.

• Courage:
  Provides actionable feedback, faces issues directly, and takes necessary action when required.
• Creativity:
  Generates new ideas; connects unrelated concepts; original in brainstorming.
• Customer Focus:
  Meets expectations of internal and external customers; uses customer information for improvements; builds trust.
• Dealing With Ambiguity:
  Adapts to change, shifts gears comfortably, acts without a full picture, handles risk and uncertainty.
• Drive for Results:
  Exceeds goals, consistently top performer, bottom‑line oriented, pushes self and others.
• Interpersonal Savvy:
  Relates to all levels, builds rapport, uses diplomacy, diffuses tension.
• Learning on the Fly:
  Learns quickly, versatile, experiments, grasps underlying structure, enjoys challenges.

• Strategic Agility:
  Anticipates future trends, broad knowledge, future‑oriented, paints credible visions.
• Developing Direct Reports:
  Provides challenging tasks, holds…