Service Technician -III - Willow Springs s, Goleta, CA Towbes Group Goleta, CA

SERVICE TECHNICIAN II – Willow Springs Apartments, Goleta, CA ROLE

The Service Technician II is responsible for maximizing the value of the asset for the owner. This includes maintaining and repairing the physical condition of apartment units and the apartment community to ensure quality appearance and operational efficiency according to company standards and performing routine inspections, preventative maintenance, and repairs on plumbing, electrical, HVAC systems, appliances, and other building systems. Addresses tenant maintenance requests, by diagnosing and resolving issues related to plumbing, electrical, or mechanical systems.

Effective communication with tenants, property managers, and other team members is essential for efficient operations. Must comply with Fair Housing and other Federal and State laws and adhere to safety codes and company policies.

• Ensure an adequate number of make-ready units are available.
• Responsible for preventative maintenance throughout the community.
• Inspect vacant apartments and create work orders to ensure units are ready for rent within 7-10 days.
• Respond to resident service requests by making informed technical decisions to diagnose and repair HVAC, electrical, plumbing, pool, carpentry, drywall, and appliance issues.
• Diagnose, repair, or replace fixtures, address water leaks, perform electrical inspections, and repair or replace entry and shower doors, cabinets, shelving, gas or electrical appliances, caulking, filters, hardware, locks, screens, windows, curtains, drawers, and more.
• Ensure service work orders accurately document the work performed, with corrective actions aligned to the core principles of electrical, plumbing, mechanical, HVAC, carpentry, painting, drywall, flooring, and appliance systems.
• Provide and uphold the highest standard of customer service.
• Work closely with the Community Manager and staff to deliver exceptional customer service, quality, efficiency, and cost‑effective solutions.
• Schedule, communicate, and oversee all vendor activities.
• Participate in the emergency after‑hours "On‑Call" rotation program as required.
• Obtain bids and negotiate pricing with vendors and contractors when necessary.
• Coordinate schedules and activities for vendors.
• Special projects as assigned.

• Foster strong public relations with residents, co‑workers, company staff, and vendors through a positive attitude and building resident trust.
• Consistently maintain a friendly and courteous demeanor with residents and team members.
• Provide training to residents as needed.
• Take responsibility for exceeding expectations with a positive and responsive attitude.
• Monitor, respond to, and communicate the status of service work orders until completion to ensure customer satisfaction.
• Address resident concerns promptly or elevate to a Community Manager within 24 hours.
• Assist in organizing and preparing for community activities and events.
• Ensure the shop is organized and tidy for efficient inventory assessment.
• Manage parts inventory and prepare monthly inventory reports.
• Keep tools, equipment, and workspace organized and in good working condition, requesting replacements as needed.
• Use of various equipment, such as wheelbarrows, dollies, hand trucks, buckets, hoists, jacks, and various types of ladders.
• Use of various machinery, such as pumps, compressors, blowers, electric and hand‑powered augers, etc.
• Use of measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc.

• High school diploma or trade school certificate required.
• A minimum of five (5) years’ experience.
• Experience using computers and tablets.
• Certificate for Apartment Maintenance Technician (CAMT) a plus.
• Required to always maintain a valid driver’s license.
• Must have a dependable vehicle for transporting tools and equipment.
• If assigned a company vehicle, you must maintain it by washing and cleaning it out weekly and having it serviced according to the schedule provided by the Fleet Manager.
• Intermediate knowledge of maintenance techniques using hand tools and power tools encompassing intermediate level repair of plumbing, electrical, HVAC, finish…