Sales Associate, Inside Sales

ABOUT KATE FARMS

Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That’s why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition.

Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms’ values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different.

We invite you to do the best work of your life with us at Kate Farms.

Kate Farms is seeking a Sales Associate to join our dynamic Inside Sales team. In this role you will be responsible for handling incoming sales calls and placing outbound sales calls to customers and prospects. This role requires strong communication skills and the ability to listen to customer needs and recommend the appropriate products or services. The Sales Associate will work closely with the sales team to achieve sales targets, drive strategic initiatives, and provide exceptional customer service.

This role requires flexibility, adaptability, and an openness to continuously take on new challenges and drive revenue. The position only requires occasional travel for training, meetings, and development opportunities.

• Make outbound sales calls to generate new leads, message and sample accounts as well as follow up on sales inquiries/ leads.
• Handle incoming sales calls and inquiries from customers and prospects, providing follow-up and solutions, including referring to the field team.
• Lead virtual educational sales meetings with customers on platforms such as Zoom or Microsoft Teams.
• Listen to customer needs and identify opportunities to recommend the appropriate products or services.
• Nurture and maintain relationships with existing customers to promote customer retention and increase sales.
• Work closely with the sales team to achieve sales targets and provide exceptional customer service and support.
• Collaborate with the sales team during regional calls and provide Inside Sales updates.
• Utilize CRM software to track sales activities, execute precall planning, update customer information, and generate sales reports.
• Provide basic WIC education to customers as it relates to Kate Farms products.
• Participate in sales meetings, training sessions, and conferences as required.
• Meet or exceed monthly sales targets and goals.
• Stay updated on industry trends and participate in regular sales and product training initiatives.

• Bachelor’s degree in Business, Nutrition, Sales, or a related field.
• 1-2 years of experience in inside sales, sales or related experience.
• Must be verbally fluent in English, as well as possess excellent grammar skills in both languages. Fluent in Spanish is a plus.
• Knowledge of healthcare system preferred.
• Strong interpersonal and communication skills.
• Excellent phone etiquette and active listening skills.
• Proven track record of meeting or exceeding sales targets.
• Ability to build and maintain customer relationships.
• Self-motivation and goal oriented.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office suite and CRM software such as Salesforce or Veeva.
• Familiarity with the medical or healthcare industry.
• Positive and outgoing attitude.
• Superior negotiating and influencing skills.
• Excellent written and verbal communication skills.
• Keen ability to listen and follow-up effectively and diplomatically with all staffing levels and customers.
• Strong commitment to company mission and values.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Ability to respectfully share and accept feedback willingly from all levels of the…