Retail Associate

Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings, all while providing a fun and exciting treasure‑hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solutions.
• Commitment to Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets all customers courteously, treats fellow associates with respect, follows company best‑practice standards, maintains a clean work area, and ensures proper merchandise presentation. The Associate is expected to be engaged in assigned tasks throughout all working hours and may be requested to perform additional tasks to help achieve our customer‑service and operational goals.

• Understand that safety is the number one priority and practice safe behaviors in everything they do.
• Maintain awareness on the sales floor, keeping egress clear and reporting unsafe conditions.
• Treat all customers and associates with respect and courtesy; greet customers with eye contact, a smile, and polite language.
• Assist customers – be register‑trained, help with merchandise, answer questions in a knowledgeable manner, and say “thank you” at every transaction.
• Handle customer issues promptly and courteously; call leadership when needed.
• Represent and support the Company brand at all times.
• Perform cleaning tasks: sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high‑touch areas.
• Maintain a professional appearance; adhere to the Company’s dress code.
• Perform daily assigned sizing and recovery to ensure a neat, clean, and organized store.
• Expedite newly received merchandise to the sales floor, merchandising per monthly presentation guidelines.
• Understand Loss Prevention Awareness, the Shortage Highway, and merchandise protection standards.
• Safeguard confidential information, cash, credit card information, and merchandise.
• Follow all Mark‑Out‑of‑Stock (MOS) policies and cash handling procedures.
• Demonstrate a sense of urgency to maximize productivity and minimize steps and touches in workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates, and leadership in a friendly, respectful, cooperative, and pleasant manner.
• Ability to perform basic mathematical calculations common in retail environments.

• Use all store equipment (PDTs, registers, PC) as required.
• Stand, walk, and move around the store 100% of the work time.
• Regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• Stockroom shifts may require pushing, pulling, and lifting more than 20 pounds.

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This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex, veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender identity, gender expression, sexual orientation and any other category protected by federal, state or local laws.

The base pay range for this role is $16.50 – $17.00. The range is dependent on experience, skills, qualifications, education, certifications, seniority, and location. The range listed is one component of total compensation; other rewards vary by position and location.