Assistant Community Manager - Willow Springs s, Goleta, CA

Assistant Community Manager - Willow Springs Apartments, Goleta, CA

The Assistant Community Manager has a key leadership role with authority, responsibility, and accountability for supporting the Community Manager in overseeing daily property operations, financial administration, and resident relations at a multifamily or senior-living apartment community
. This includes maximizing occupancy, ensuring accurate financial and lease records, and enhancing the resident experience while ensuring full compliance with Fair Housing laws, DRE regulations, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other federal and state regulations. This includes, but is not limited to, assisting with leasing, rent collection, budget tracking, resident engagement, and supporting operational success of the community.

The Assistant Community Manager supports property operations, financial administration, and resident relations to ensure a well-managed community. Responsibilities include assisting with leasing, rent processing, compliance, and resident retention while supporting the Community Manager in daily operations. Effectively convey the company’s mission by ensuring the team is customer-focused and provides the best service to co-workers, prospects, residents, guests and vendors at every point of contact while striving to exceed expectations

• Support leasing efforts by showcasing apartments and community amenities to prospective residents.
• Maintain knowledge of competitive properties, conducting market surveys to adjust leasing strategies as needed. Assist in preparing newsletters, event materials, and promotional flyers.
• Serve as a point of contact for resident inquiries, requests, and concerns.
• Help facilitate resident retention efforts, including renewal notices and follow-ups.
• Work closely with the maintenance team to ensure service requests are addressed promptly.
• Plan and execute community events to foster resident engagement.
• Maintain proactive communication with residents to enhance customer satisfaction.
• Process, record, and deposit rental payments, application fees, and security deposits.
• Assist in reviewing delinquent accounts and initiating appropriate collection or legal action.
• Process invoices through Pay Scan and verify vendor credentialing before scheduling services.
• Support the preparation of the annual property budget.
• Maintain accurate financial records using Yardi software and assist in financial reporting.
• Maintain accurate resident files and lease agreements in compliance with Fair Housing, DRE regulations, and all local, state, and federal laws.
• Conduct credit and reference checks on prospective residents.
• Ensure timely renewals and lease compliance.
• Oversee resident move-in and move-out processes, ensuring adherence to lease terms.
• Assist in preparing deposit accounting and security deposit reconciliations.
• Conduct regular property walks to ensure community cleanliness and curb appeal.
• Enforce community policies and lease terms, addressing resident concerns as needed.
• Ensure compliance with safety protocols and emergency procedures.
• Maintain flexible work schedules, including weekends and evenings, as required.
• Participate in the after-hours emergency on-call rotation when needed.
• Ensure a professional and organized office environment.
• Assist in managing resident communications, notices, and incident reporting.

• High School or General Education Development (GED) equivalent
• Minimum of two (1) years of experience in multifamily/property management.
• Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures
• Effective and professional communication in English with staff, supervisors, residents through verbal, written, and Microsoft Office Suite, and use of cellular phone
• Ability to perform the physical functions of the position, which may include, but are not limited to sitting, standing, bending, walking the property, including a minimum of two flights of stairs, to complete inspections, and deliver resident communications
• A clean DMV report and background check
• Ability to work independently…