Loss Prevention Agent

Overview

Overnight Security Agents assist with arrivals after normal business hours, communicate issues to the Resort Manager, and monitor security at the resort for unregistered guests, guest parking, or other issues, while providing excellent customer service. This is an overnight position with shifts that vary from 9pm-6am.

• Greet visitors, vendors, and contractors, directing them to their destinations; obtain names and information from guests entering the resort.
• Answer telephones courteously and relay information to appropriate channels; handle guest questions, complaints, and concerns directly or escalate to the appropriate department.
• Drive the property to escort guests, deliver provisions to cabins, and monitor resort amenities for unregistered guests or issues requiring attention.
• Conduct routine checks of guest sites, noting deficiencies or maintenance issues (e.g., water, sewer, or parking problems); assist with noise complaints, parking enforcement, and other security responsibilities.
• Monitor and report unusual occurrences, ensuring safety procedures are followed.
• Receive and track packages and mail for resort operations; tag vehicles for removal by the owner at unrented transient sites.
• Communicate all issues and concerns to the Guest Services Manager and Resort Manager.
• Perform other duties as assigned to ensure the smooth operation of the resort.

• High School Diploma or GED.
• Valid driver’s license.
• Good verbal and written communication skills.
• Reasonable computer proficiency, including the ability to use email and the internet.
• Strong organizational and customer service skills.
• Flexibility to respond to resort needs during non-business hours.
• Ability to lift at least 25 pounds and read maps and follow directions.
• Hard-working, dependable, and willing to take direction.

• EOE. We are a drug free workplace. Pre-employment background assessment required.
• Due to the volume of applicants, we are unable to respond to all applicants. We respectfully request No Phone Calls Please.
• Hourly Rate: $22.50
• Remote:
  No
• Housing Provided:
  No