Front Desk Manager

Overview

Gold's Gym SoCal Group is hiring an hourly Front Desk Manager to lead the front desk, Kids Club, and Housekeeping Associates, delivering world-class member service.

• Manage Operations team to ensure policies and procedures are followed at all times
• Hire, train and supervise operations team members for the front desk, Kids Club and Housekeeping Associates
• Serve as liaison with Corporate Customer Care and assist General Manager with member and/or operational issues
• Responsible for cash deposits with GM sign-off; ensure daily deposits are made on time
• Coordinate with cleaning team to maintain cleanliness and manage daily cleaning checklists
• Work with GM to manage/process cancellations to retain members
• Assist GM with Medallia to address member concerns promptly
• Assist GM with bi-weekly payroll to ensure missed punches are corrected and submitted on time
• Enforce club rules and promote proper procedures
• Maintain staffing through reviewing applications, interviewing, and making hiring recommendations
• Manage membership questions and inquiries; train staff to provide hospitality; lead by example
• Conduct weekly meetings with direct reports to review performance and provide direction

• Positive, upbeat, outgoing attitude
• Passion for hospitality and excellence for members
• Ability to work in dynamic, fast-paced, goal-oriented environment without sacrificing service
• Fitness industry experience (preferred)
• Strong analytical, communication, delegation, planning, and organizational skills
• Ability to create a positive environment; willingness for self-development
• Ability to identify and use resources to improve operations
• College degree preferred; CPR certification required
• Ability to move and lift up to 25 lbs; standing/walking for extended periods; professional demeanor

• Great benefits package;
  John Hancock 401k;
  Aflac options
• Free gym memberships and discounts; opportunities to grow within the company

Compensation: $19.00 - $21.00 per hour

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members.