Evening Services Representative - Willow Springs s, Goleta, CA

Evening Services Representative - Willow Springs Apartments, Goleta, CA

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At The Towbes Group, we are proudly Creating Communities Where People Thrive
. Headquartered in Santa Barbara, California, The Towbes Group is an award‑winning, fully integrated property management, development, and construction services firm with over 60 years of experience on the Central Coast. We live and breathe these attributes with all we do. As an integral Residential Property Management team member for the Towbes Group, this position will provide extraordinary customer service to our internal team members and external customers, exemplifying the core values and our dedication to quality and service.

This position will have direct responsibility as a residential property management team member to assist in the accomplishment of the department's goals and objectives. This position will elevate the team as a member of the company’s high‑performance culture that emphasizes Community, Integrity, Quality, ROI, Sustainability, Team, and Customer Service.

This is a customer service role with the authority, responsibility, and accountability for walking and securing property facilities, posting notices, and assisting residents using community amenities during evening hours at a multifamily or senior‑age apartment community. The Evening Services Representative (ESR) is responsible for maximizing the value of the asset for the owner. This includes, but not limited to resident relations, customer service, and other residential apartment operations to ensure the property complies with all Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other Federal and State laws.

We are looking to hire professional ESRs with a courteous attitude and ability to communicate effectively and provide exceptional customer service to our Class A multi‑family or senior‑age apartment communities. The current assignment is part‑time, to work evenings at our various Santa Barbara County communities. If you are an energetic professional who enjoys a fast‑paced, team‑oriented environment, this may be the position for you!

The ESR works in the evening to ensure property safety and facilities are in proper working condition. Responsible for walking and securing property facilities, posting notices, and assisting residents using community amenities.

• Conduct regular property walks throughout the community to ensure safety of property facilities, amenities and fixtures are in good operating condition.
• Maintain a detailed log to document and report property damage, illegal activity or unacceptable resident/non‑resident behavior to the Community Manager. This includes but is not limited to night lighting, sprinklers, checking vehicles for expired tags, flat tires, and inoperable conditions. Inspect trash enclosures for debris and pick up any trash.
• Enforce all community rules including the clubhouse, recreation areas, and pool, while documenting any significant findings for the Community Manager’s review. Immediately report any incidents of property damage or illegal activity, and in cases of serious threats to life or property, notify both the Community Manager and local law enforcement without delay. Additionally, ensure solicitors and non‑residents loitering on the property vacate as needed.
  
  Ensure unoccupied Guest Suites lights are off, and windows and sliding patio door locks are secure and lock the Management/Rental Office during routine property checks.
• Inform residents that rent payments must be submitted through the rent drop box or made directly at the office during regular business hours. Under no circumstances should money be accepted on behalf of the community.
• Rem…