Customer Experience Representative- Santa Barbara Airport

Customer Experience Representative
- Santa Barbara Airport

Join to apply for the Customer Experience Representative
- Santa Barbara Airport role at National Car Rental

• Must have open availability. Apart from religious observances, must be available to work 40 hours/week, have a flexible schedule, and be able to work days, nights, weekends, and holidays.
• This position pays up to $23.00/hour ($20.00/hour plus potential $3.00 per hour in bonuses) and benefits.
• Branch location: 500 James Fowler Rd., Santa Barbara, CA 93117.

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car—teams that are committed to quality, innovation, customer satisfaction, and employee development. We are a multibillion-dollar industry leader that is rapidly expanding. Our philosophy is to take care of our customers and employees first, so success will follow for both our company and our employees.

• Use company approved sales and service techniques when determining customer needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful, and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Equal Opportunity Employer / Disability / Veterans

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

• Must be at least 18 years old.
• This position requires a valid unrestricted California driver’s license.
• Must have a high school diploma or GED equivalent.
• Must have a minimum of 1 year of sales experience or customer service experience.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observations, must have open availability and be able to work 40 hours a week including days, evenings, weekends, and holidays.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Travel Arrangements