Assistant Customer Service Manager DLT

Overview

Supervise up to 120 associates in the Customer Service Department (cashiers, baggers, customer service clerks) and accounting office. Responsible for assisting the Department Manager with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards.

Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assisting in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations.

Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Commitment to unparalleled customer service; excellent communication and interpersonal skills.
• Willingness and desire to advance the store's current position in the community through involvement in local activities.
• Willingness to participate in customer service training and orientation; work with the team to increase customer satisfaction and sales.
• Flexible enough to manage multiple tasks; able to work effectively under pressure and with distractions; demonstrate patience when interacting with associates and customers.

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.

• Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.

• Ability to read and comprehend simple instructions, short correspondence, and memos (in English).
• Ability to write simple correspondence (in English).
• Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.

• Knowledge of HT Internet software; E-mail;
  Inventory software;
  Spreadsheet software; and Word Processing software.

• Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money, weight measurement, volume, and distance.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Complete Company’s training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate must regularly stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches.

Specific vision abilities required include close vision and depth perception.

The work environment is described as typical for this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is frequently exposed to wet and/or humid conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level is usually moderate.

Posting Date:
Jan 21, 2026