Auto Customer Service Manager

3301 McLain Street, Goldsboro, NC 27534

Deacon Jones Auto Group is a customerâ€'focused, growthâ€'driven automotive dealership committed to delivering an exceptional experience at every touchpoint. Our team values professionalism, communication, and a serviceâ€'first mindset. As our BDC Manager, you’ll lead a highâ€'performing Business Development Center and play a key role in driving sales opportunities, elevating customer satisfaction, and strengthening our brand.

If you’re a motivated leader who thrives on communication, coaching, and customer engagement, we’d love to hear from you. Apply today and take the next step in your automotive career.

Why You’ll Enjoy Working Here:

• A supportive leadership team that values your ideas and empowers you to build a highâ€'performing department
• A culture that rewards initiative, accountability, and professional growth
• Competitive compensation with performanceâ€'based incentives
• Opportunities for advancement within a growing dealership
• A collaborative environment where your work directly impacts customer satisfaction and dealership success
• Stability, structure, and the resources you need to excel in your role

Benefits:

• Generous pay plan
• Health, dental, and vision insurance options
• Paid time off and holidays
• 401(k) retirement plan
• Employee discounts on vehicles, service, and parts
• Ongoing training and professional development
• Career advancement opportunities

What You’ll Do:

• Lead, coach, and develop a team of BDC Representatives to achieve appointment, followâ€'up, and conversion goals
• Oversee all inbound and outbound customer communications, ensuring timely, professional, and consistent messaging
• Implement effective phone, email, and text processes to maximize lead engagement
• Monitor CRM activity, track KPIs, and report performance metrics to dealership leadership
• Collaborate with Sales and Service Managers to support department goals and improve customer experience
• Maintain scripts, workflows, and communication standards that align with dealership expectations
• Handle escalated customer concerns with professionalism and care
• Ensure all leads are followed up promptly and thoroughly
• Recruit, train, and onboard new BDC team members as needed

What You’ll Bring :

• Proven experience in an automotive BDC, call center, or customer engagement leadership role
• Strong communication, coaching, and teamâ€'building skills
• Ability to analyze data, manage performance, and drive results
• High level of organization and attention to detail
• Comfort working in a fastâ€'paced dealership environment
• Proficiency with CRM systems (e.g., Vin Solutions, Elead, Dealer Socket, etc.)
• A positive, solutionsâ€'oriented mindset
• Please upload your resume. Completing the online assessment will grant you priority consideration!
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Pre-employment background checks are required, including MVR, and drug screening.

We are an Equal Opportunity Employer.
All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.