Residential Services Manager

Description

Are you a high-level operational leader who thrives on building strong teams and ensuring excellence in care?

NOVA is seeking a Residential Services Manager to lead our 8-home ICF-IID program. This critical leadership role is designed for an "Operational General" who can manage the logistics of multiple sites while maintaining a focus on the health, safety, and happiness of our residents.

You will be the primary leader for our residential operations, directly supervising a team of Residential Services Supervisors (House Managers). You are responsible for ensuring that all 8 homes—conveniently located within a 15-minute radius—are fully staffed, survey-ready, and operating at the highest clinical standards. You will work as a close partner to the Program Director and other clinical and support staff to provide a seamless, 24/7 environment of support.

• Operational Leadership:
  Directly supervise, coach, and mentor Residential Support Supervisors (RSS) to ensure high-performance at the house level.
• Staffing & Retention:
  Oversee the master schedule for the group homes, training, onboarding, and overtime efficiency.
• Facility Excellence:
  Conduct regular site inspections to ensure our group homes are safe, clean, and meet all NC DHSR and Life Safety standards.
• Digital Oversight:
  Utilize Point Click Care  (PCC) dashboards to monitor real-time documentation compliance and resident health trends.
• Survey Readiness:
  Lead the agency through state surveys and internal audits, ensuring that all residential records and physical plants are in constant compliance.
• Crisis Management:
  Provide high-level support for behavioral or medical emergencies and participate in the Administrator-on-Call (AOC) rotation.

• Degree:
  Bachelor’s degree in Human Services, Healthcare Administration, Business, or a related field (Required).
• Experience:
  
  Minimum of 3 years of management experience in a residential or healthcare setting.
• Leadership:
  Proven track record of managing multiple sites and large teams.

• Logistics Mindset:
  Ability to manage complex staffing schedules and facility maintenance priorities across an 8-home circuit.
• Tech-Savvy:
  Proficiency with Electronic Health Records (EHR) is required; specific experience with Point Click Care  (PCC) is a major advantage.
• Administrative
  
  Skills:
  
  Strong experience in incident investigation, personnel management, and staff supervision.

• Valid North Carolina Driver’s License and clean driving record.
• Must be able to participate in the rotating Administrator-on-Call (AOC) schedule.
• Ability to move between residential sites frequently within the Goldsboro area.
• A commitment to trauma-informed care and person-centered service delivery.