Police Records Technician

Overview

Summary Objective. Hiring range is negotiable between $38,544 and $50,100 depending on a candidate's qualifications and experience. Performs administrative support functions in the area of records in the Police Department. An employee in this class is responsible for the processing, collection, and storage of law enforcement records, reports, and information, and assisting the general public with police information and services. The employee reviews and enters a wide variety of records and data into computerized databases, maintains manual records and assists detectives, officers, police supervisors, and court officials with retrieving information from these records.

• Receives, sorts and enters a variety of records and reports into the law enforcement computer system including incident, arrest and accident reports, citations, animal control reports, stored vehicles, field contacts, etc.; types cards for paper trail of all incident reports; files both electronic and hard copy records and reports.
• Retrieves information from files at the request of detectives, officers, departmental supervisors, District Attorney’s staff and other agencies; checks files for outstanding warrants and criminal summons for emergency communications and police officers in the field.
• Answers the phone and greets visitors at the front desk; provides information via phone and walk-in traffic to the general public and other agencies related to records, departmental policies or services, or related issues; ensures information released is public information.
• Completes paperwork to record the number of walk-in visitors into the facility, and to ensure the public gets waited on promptly and accurately.
• Runs criminal history checks for other law enforcement agencies.
• Sets up employees in Records Management Solutions (RMS) with user names and passwords and gives the employees’ rights.
• Enters data according to internal departmental standards; prepares reports of departmental activities including citations, accident reports, parking tickets and animal control reports.
• Researches records as necessary and required; handles information confidentially and in accordance with laws and operating procedures.
• Serves as information source for law enforcement records for insurance companies, attorneys and the general public; makes copies of requested information; accepts fees and provides receipts.
• Prepares and sends correspondence to owners of impounded vehicles; answers questions on procedures to retrieve vehicle.
• Mails required accident reports to the Department of Motor Vehicles.
• Issues citation, accident and parking ticket books to officers; logs these books in and out; assigns new officer identification numbers and maintains record of names and numbers.
• Serve as a backup for DCI/NCIC entry in the absence of the Crime Analyst.
• Performs other related duties as assigned.

• Knowledge of the laws, regulations and procedures for law enforcement activities.
• Knowledge of law enforcement records, reports, and requirements.
• Knowledge of standard office equipment and procedures including data base and word processing computer applications.
• Ability to input data into computer based on federal and state guidelines or internal procedures.
• Ability to plan and organize work, files, and records for easy retrieval.
• Ability to communicate effectively in oral and written forms; ability to deal effectively with angry or upset customers in a courteous and tactful manner.
• Ability to develop and maintain effective working relationships with law enforcement officers and staff, other law enforcement agencies, and the general public.
• Ability to handle multiple priorities.
• Ability to meet deadlines and work standards which may be performed under stress.
• Ability to handle confidential information and records appropriately.
• Ability to handle departmental funds appropriately.
• Ability to type and perform data entry with appropriate speed and accuracy and to proof own work.

• High School Graduation or GED equivalent.
• Two years of law enforcement or related experience or an equivalent combination of education, training and experience.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

The City of Goldsboro is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

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