Patient Service Representative - Part Time

Job Category: Non-Clinical

Requisition Number: PATIE
005577

Employment Type: Part Time (16 hours per week - every Saturday and Sunday)

ISJ - Golden/Red Rocks, 400 Indiana St., Suite 120 and 130, Golden, CO 80401, USA

Patient Service Representative | Golden, CO. Reporting to Site Supervisor, Clinical Operations.

Invision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and Health One. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies.

Our mission is to improve the health of patients in the communities we serve by providing them with the highest quality imaging and associated medical care.

The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.

• Performs full registration and ensures insurance is verified and all patient information is correct
• Obtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork
• Instructs patient to complete any questionnaires required by the clinic
• Answers telephone calls and responds to questions and inquiries or transfers when appropriate
• Adheres to policies and procedures and safeguards assets
• Obtains copies of insurance cards, driver's license and any other applicable information as necessary
• Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle
• Explains insurance benefits and patient liability using appropriate communication methods/styles
• Financially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashion
• Accurately documents all information in the appropriate fields and/or account notes
• Maintains accuracy when entering demographic and insurance information in the system
• Communicates clearly and openly
• Builds relationships to promote a collaborative environment
• Accepts accountability for individual performance
• Makes patients and their needs a primary focus of actions
• Greets each patient with a smile, eye contact, proper tone, and welcoming body language
• Other duties as assigned

• Ability to work in a production-driven environment
• CPR/BLS certification preferred
• Must be able to multitask in a high-volume environment
• Strong written and verbal communication skills
• Knowledge of medical terminology, CPT, ICD-10 coding
• Ability to maintain positive customer service
• Must maintain the highest level of confidentiality
• Effective prioritization skills and ability to manage time independently
• Communicate clearly and effectively in both verbal and written communication
• Exhibit strong relationship-building and diplomacy skills
• Previous experience as an admissions/registration representative in a healthcare setting is preferred
• Reliable transportation
• Must be able to read, write, and speak English

• High School Diploma or GED required

Compensation is between $19.00 and $22.70/hr.

In accordance with Colorado law, the range provided is Invision Sally Jobe’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (i.e., supplemental life insurance, accident, critical illness)
• Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.