Customer Concierge Specialist; Centennial Dx
Listed on 2026-01-19
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Customer Concierge Specialist (Centennial Dx)
Job Category: Client Services
Requisition Number: CUSTO
004396
- Posted :
January 14, 2026 - Full-Time
Showing 1 location
DescriptionJob Purpose
The Customer Concierge Team Member will be instrumental in learning how to provide a quality and positive customer experience for internal and external customers at a baseline level. This will be achieved by being ultra-responsive, creating a personal touch to improve the entire customer experience with consistently high level of service. This team member will have mastery knowledge on multiple systems, processes, and workflows.
This position provides an opportunity to transition into a full-time Sales position, pending 12-month evaluation.
Duties and Responsibilities
- Learn and Gain a mastery level proficiency on:
- Direct communication to the customer base
- Liason between customer base and Sales Team
- Customer Concierge Emails
- Provide exceptional customer service to all accounts serviced.
- Follow all SOPs.
- Learn how to Open / Solve Tickets
Requirements
- 1+ Year of Sales and/or Customer Service expereince required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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