CX Journey Specialist

If you're passionate about enhancing customer experiences through strategic journey management, this role offers a dynamic opportunity to showcase your skills. Join a team where your contributions will directly impact the seamless planning and execution of customer journeys.

• Create and refine journey maps and related materials, aligning them with strategic objectives.
• Coordinate and lead workshops, ensuring that outcomes are well-documented and action items are addressed.
• Engage actively in agile meetings, contributing insights and ensuring tasks are aligned with sprint objectives.
• Collaborate closely with cross-functional teams to ensure journey insights are effectively implemented.
• Monitor journey performance metrics, identifying areas for improvement and recommending enhancements.

• Extensive experience in journey mapping or customer experience roles.
• Strong facilitation and communication skills, with a proven ability to lead specialist workshops.
• Familiarity with agile methodologies and active participation in related processes.
• High proficiency in journey mapping tools such as Miro or Lucidchart.
• Exceptional organizational skills and keen attention to detail.

• Experience in user research and usability testing.
• Certifications in Agile or Scrum methodologies.
• A background in experience design or product management.

Horizontal values diversity, equity, and inclusion as fundamental principles. We actively seek diverse perspectives to enrich our team and community.

By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team.

The pay range for this role is $29 - $60 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.