Technical Support Representative

is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through all products.

Tasks and Responsibilities:

• Customer Support — Able to promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving — Diagnose and resolve technical hardware and software issues.
• Applications Knowledge — Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent — Look for ways to improve support processes. Drive initiation and follow through to implementation.

Basic Qualifications:

• High school diploma
• Minimal call center experience
• Experience troubleshooting Internet Service Provider Equipment Wireless Networking experience
• Minimum 2 year technical experience and/or technical degree

Additional Qualifications:

• Technical or bachelors degree preferred
• Electrical degree or experience preferred
• IT experience
• HVAC experience