Technical Support Specialist

Idexcel is a global staffing and IT services organization, with a mission to bring great people and great organizations together. Our diverse client base represents a wide range of industries, including technology, telecom, insurance, healthcare, manufacturing, banking & financial services, food & commodities trading and federal organizations.

Idexcel, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

Technical Support Specialist

Location:

Golden Valley, MN, USA, 55422
Date: 03/03/2017 to 09/03/2017
Pay rate range: $17.00 - $20.00/hr

Shifts:

First Shift (8:00 AM - 4:30 PM), Mid Shift (10:30 AM - 7:00 PM)

The Technical Support Specialist is responsible for providing error-free technical support resolutions as well as accurate, timely referral information to customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product.

• Customer Support:
  Promptly answer support-related email, phone calls, and other electronic communications. Knowledge and experience of customer service practices.
• Problem Solving:
  Diagnose and resolve technical hardware and software issues.
• Applications Knowledge:
  Stay current with system information, changes, and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus.
• Change Agent:
  Look for ways to improve support processes. Drive initiation and follow-through to implementation.

• High school diploma
• Minimal call center experience
• Minimum 2-year technical experience and/or technical degree

• Technical or bachelor’s degree preferred
• Electrical degree or experience preferred
• IT Knowledge
• HVAC experience
• Experience troubleshooting Internet Service Provider equipment
• Wireless Networking experience

Note:

A technical aptitude is required, and experience supporting the Thermostat group is a plus.