Elective Services Consultant

With five locations throughout the Twin Cities metro area, Northwest Eye is among the largest specialty eye care providers in the Midwest. Our environment is both dynamic and adaptable! The variety of patients you interact with each day and cutting‑edge eye health practices will keep you at the top of your game.

The Elective Services Consultant works with surgeons, clinic staff members, and patients for growth of the elective service line. The primary responsibility is to educate patients on their elective care options and to increase the number of eligible patients that choose services by providing an exceptional patient experience and subject‑matter expertise. This individual is an educational resource for patients and is instrumental to the growth of elective services.

Elective services include, but are not limited to, LASIK, Advanced Cataract options and dry eye services. Starting base pay is $50,000–$54,000/year with quarterly bonus potential.

• Provide exceptional personal service and attention to patients during their visit to the clinic.
• Talk to patients over the phone and in person about the benefits of our elective services.
• Explain all paperwork, obtain necessary signatures, and collect payment when appropriate with established protocols.
• Explain the procedures and evaluation process in a manner that prepares the patient.
• Support the evaluation process by problem solving and coordinating the visit, including engaging the surgeon or site manager, as necessary.
• Close the visit with the patient and subsequent workflows, including scheduling the surgery and finalizing the pricing.
• Assist patients with pre‑ and post‑operative preparations for smooth and comfortable surgical experience.
Inquiry Follow Up
• Performs telephone and one‑on‑one follow‑up with prospective patients.
• Counsels patients on the benefits of elective services and follows established protocols regarding access, cost, and process for elective services.
• Use and maintain daily task management system for continuous and accurate follow up of potential surgery patients, from all sources.
• Responsible for assessing patient needs, financial counseling, lead tracking, reporting, and follow up with professional communication.
Patient Scheduling
• Schedule patients for appointments with the surgeons for surgery or evaluation.
• Maintain distribution process of patients to surgeons, as established by protocols.
• Document sales notes for each patient in database system.
• Assist with patient registration, discussion of patient scheduling access, and check‑in as needed.
Administrative
• Interact effectively with regional team members, managers, surgery technical staff, surgery schedulers, surgeons, administration, and other members of the management team to assure quality patient care.
• Maintenance of a database to track follow‑up calls, emails, and tasks.
• Maintain sales and marketing information and education supplies at clinic sites.
• Fully understand all elective service package details.
• Support staff education on refractive surgery knowledge by participating with in‑services and supporting development of presentations.
• Produce reports from tracking software to meet the needs of surgeons and management.
• Support marketing efforts as needed by organization.
• Contributes to team effort by accomplishing related results as needed.
Other Duties
• Encourage and participate in new aspects and offerings of our elective services.
• Open to collaboration with regional team members and flexibility with changes.
• Provide ideas and suggestions on how process, flow and offerings can be constantly improved.
• Other tasks as assigned.
Qualifications
• High school diploma required.
• College coursework preferred.
• Experience in a medical office with extensive patient service experience.
• Experience in ophthalmology or optometry preferred.
• Sales experience preferred.
Essential

Skills And Abilities
• Understanding of ophthalmology terms and procedures, including refractive error, cataracts, MGD, and the anatomy of the eye.
• Patient‑care focused approach and ability to interact with patients consistently throughout the day.
• Professional communication skills…