SENDIASS Case Lead

Overview

• Job Title:
  
  SENDIASS Case Lead
• Job Location:
  
  Shire Hall, Block 4, 3rd Floor
• Contract Type:
  Permanent
• Closing Date: 08/02/2026
• Job Requisition Number: 13230
• This post is not open to job share

SENDIASS Gloucestershire (Special Educational Needs and Disability Information Advice and Support Service) is recruiting!

An exciting opportunity is available to join this growing team of friendly and well-respected professionals who are committed to ensuring parent carers and young people with SEND have their voices heard and receive accurate and helpful information and advice.

About the Team & Role

SENDIASS Gloucestershire is a specialist service offering free, impartial, confidential information, advice and support on matters around SEND. The Service is offered to parent carers of children with SEND (0-25 years) and young people aged between 16 and 25 years old to help them play an active and informed role in supporting their child or the young person’s education.

We are looking to recruit an enthusiastic and self-motivated individual to join our team. This role involves day to day management of a team, working with education, health and care professionals and parent carers to provide impartial information, advice and support in relation to their child with SEND.

The Service covers Gloucestershire and works in partnership with parent carers and young people, Gloucestershire Parent Carer Forum, Gloucestershire County Council, ICB, educational settings and other key agencies working with children and young people up to the age of 25.

The successful applicant should have knowledge of the SEND Code of Practice and will be required to complete the IPSEA Level 1 Legal Training as part of the role and work towards IPSEA Level 3, ideally within 12 months of starting the role.

As the Lead Case Advisor, you will take responsibility for the day-to-day operational management and leadership of the SENDIASS team, which includes:

• Managing team workflow:
  Overseeing case allocation, monitoring progress, and ensuring timely and high-quality delivery of advice and support.
• Supporting complex cases:
  Providing guidance and expertise to team members on challenging or high-risk cases, ensuring consistency and compliance with statutory requirements.
• Supervision of Case Advisors:
  Delivering regular supervision sessions to support professional development, maintain standards, and address any issues or concerns.
• Operational leadership:
  Acting as the first point of contact for operational queries, ensuring smooth running of the service, and implementing agreed policies and procedures.
• Quality assurance and improvement:
  Monitoring service performance, identifying areas for improvement, and contributing to strategic development.

Joining us could mean access to these great benefits:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Cycle to Work scheme (Eligibility criteria and T&Cs apply)
• Green Car Salary Sacrifice Scheme (Eligibility criteria and T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” Button.

Closing date for applications: Midnight on Tuesday 8th February 2026

Interview dates: Thursday 19th & Friday 20th February 2026

This Position is subject to a DBS check.

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.