Housing Officer, Social Work

Overview

As a Supported Housing Officer, you’ll be the main housing contact for residents living in supported housing, delivering a person‑centred service that reflects a wide range of needs and vulnerabilities. Working closely with residents, partners, and colleagues, you’ll provide specialist housing management that helps people feel safe, supported, and able to sustain their tenancies. Your role will balance housing management, wellbeing, and safety, always putting residents at the heart of your approach.

As a Supported Housing Officer, you’ll be the main housing contact for residents living in supported housing, delivering a person‑centred service that reflects a wide range of needs and vulnerabilities. Working closely with residents, partners, and colleagues, you’ll provide specialist housing management that helps people feel safe, supported, and able to sustain their tenancies. Your role will balance housing management, wellbeing, and safety, always putting residents at the heart of your approach.

• Support residents to understand and meet their tenancy responsibilities, offering guidance tailored to individual needs.
• Carry out regular welfare checks, risk assessments, and wellbeing plans to ensure residents are safe and supported.
• Identify unmet needs and advocate for residents through referrals to appropriate services and partners.
• Manage complaints and antisocial behaviour in line with policy and work with partner agencies where required.
• Report and manage repairs in communal areas and residents’ homes, liaising with contractors and monitoring quality.
• Oversee health and safety compliance at scheme level, including fire risk assessment actions and gas safety access.
• Lead resident engagement through meetings, consultations, and involvement in service planning and improvement.
• Manage income collection activities, support benefit claims, and promote sustainable rent payment.
• Support voids and lettings, ensuring homes are prepared and let in line with policy and audit requirements.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

Essential:

• Numeracy and literacy skills equivalent to NVQ Level 2.
• Experience delivering a customer‑focused service to people with support needs in a social housing or social care setting.
• Strong interpersonal and communication skills, with a calm and professional approach.

Desirable:

• A social care or similar qualification

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme
• Life Assurance x 4 annual salary

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to…