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Senior Complaints & Quality Assurance Lead; Hybrid

Job in Gloucester, Gloucestershire, GL1, England, UK
Listing for: CKB Recruitment Ltd
Full Time position
Listed on 2026-01-11
Job specializations:
  • Quality Assurance - QA/QC
  • Healthcare
    Data Scientist
Salary/Wage Range or Industry Benchmark: 28000 - 31000 GBP Yearly GBP 28000.00 31000.00 YEAR
Job Description & How to Apply Below
Position: Senior Complaints & Quality Assurance Lead (Hybrid)
A leading mutual society in Gloucestershire is seeking an Operations Assurance Senior (Senior Complaints Handler). This key position involves supporting the team with complaints handling, quality assurance, and monitoring customer outcomes. The ideal candidate will have experience managing complaints and ensuring compliance with regulatory timelines. They offer a competitive salary of £28,000 to £31,000 with great benefits including private health cover, a 10% annual bonus, and hybrid working options.

Join a friendly team and make a real impact in a rewarding role.
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Position Requirements
10+ Years work experience
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