Junior Data Centre Engineer

The Role

Our Data Centre Engineers are responsible for the lifecycle of all managed hardware hosted within Claranet UK Data Centres, remote assistance for colocation customers and supporting facility operations to ensure maximum uptime.

You will be based at our Gloucester Data Centre (GL4) with travel to other UK sites as required.

This role comprises of several day-shifts which operate between the hours of 7:00am to 7:00pm Monday to Friday. The day-shifts are rostered on a rotational basis with each engineer working 37.5hrs/week. You will also be required to form part of an on-call rota, covering escalations outside of the above hours. On-call and overtime are claimed in addition to your base salary, in-line with company policy.

As part of the role, you will be required to work closely with the Delivery, Support and Change teams to facilitate the installation and support of customer and Claranet equipment to the highest possible standards. You will also be responsible for the decommissioning of equipment at the end of its life and the administration required in updating and maintaining records for all live and retired assets.

You will be required to meet and assist Claranet customers and visiting engineers with the installation and support of services, presenting yourself as a professional public face of Claranet at all Data Centre sites.

You will be required to review and maintain site security and access control at all times, working closely with the security team to maintain our existing quality and security certifications which include ISO
9001 and ISO
27001.

Key Responsibilities

* Troubleshooting and repair of hardware faults and the installation of spares or components as required

* Installation and decommission of managed equipment within the Data Centres and external customer sites

* Performing routine maintenance on server and network equipment to maintain maximum uptime of customer environments

* Providing internal and external customers with timely updates on progress of incidents

* Make regular physical checks of the Data Centre facilities and assist with the production of monthly statistics

* Documentation of Data Centre equipment, service configuration and hardware solutions

* Carry out physical checks and audits as required by the business and its customers

* The management and control of Claranet assets

* Manage and maintain Data Centre security by allowing only authorised personnel access to the Data Centre facilities

* Update and maintain Claranet databases following all changes to equipment or assets​​​

Skills and Attributes

* Full UK manual driving licence, or obtained within probation period (6 months)

* A demonstrable passion for delivering exceptional customer service

* Ability and drive to create and maintain up-to-date documentation

* Ability to follow complex instructions for unfamiliar tasks

* Ability to work effectively under pressure whilst maintaining good prioritisation, high standards and risk mitigation

* You will be expected to communicate with corporate clients via telephone, tickets, email and face-to-face and should therefore possess excellent verbal and written communication skills

* Ability to work alone, under own initiative considering the safety of themselves and others at all times

* Ability to dynamically assess and reduce/mitigate risk to service and safety

* Excellent organisational skills and attention to detail

Benefits

At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes:

* Pension Scheme:
Employer-matched contributions to help you plan for the future.

* Comprehensive Healthcare Coverage:
Access to private medical care for your peace of mind and wellbeing.

* Discounted Gym Memberships:
Prioritise your fitness with exclusive rates at leading gyms.

* Personalised Wellbeing Support:
App-based resources and services available 24/7

* Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday.

* Continuous Learning & Development:
Ongoing opportunities to grow your skills and advance your…