Switchboard Supervisor, GMS Band B1

£25,343.00 to £28,396.00 per year, £25343.00 - £28396.00 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

19/03/2026

Team Leadership:
Lead, motivate and develop a team of switchboard operators to achieve high performance and customer satisfaction.

Operational Management:
Oversee switchboard operations, ensuring all calls are answered promptly and routed correctly

Quality Assurance:
Monitor call quality and provide feedback and coaching to staff to enhance service delivery

Training & Development:
Identify training needs and organize regular training sessions to keep the team updated on procedures and technology

Problem Solving:
Act as the first point of contact for resolving complex or sensitive issues that arise on the switchboard

System Maintenance:
Collaborate with IT and technical teams to maintain and upgrade switchboard systems

Reporting:
Generate and analyse reports on call volumes, response times and other key performance indicators to inform management decisions

Compliance:
Ensure all activities comply with relevant regulations, including confidentiality and data protection standards.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).