Switchboard Supervisor, GMS Band B1
Listed on 2026-02-24
-
Management
Business Management, Client Relationship Manager
£25,343.00 to £28,396.00 per year, £25343.00 - £28396.00 a year
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
No
Closing Date:
19/03/2026
About this jobTeam Leadership:
Lead, motivate and develop a team of switchboard operators to achieve high performance and customer satisfaction.
Operational Management:
Oversee switchboard operations, ensuring all calls are answered promptly and routed correctly
Quality Assurance:
Monitor call quality and provide feedback and coaching to staff to enhance service delivery
Training & Development:
Identify training needs and organize regular training sessions to keep the team updated on procedures and technology
Problem Solving:
Act as the first point of contact for resolving complex or sensitive issues that arise on the switchboard
System Maintenance:
Collaborate with IT and technical teams to maintain and upgrade switchboard systems
Reporting:
Generate and analyse reports on call volumes, response times and other key performance indicators to inform management decisions
Compliance:
Ensure all activities comply with relevant regulations, including confidentiality and data protection standards.
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