Improvement Officer

This is a Gloucestershire County Council job.

• Job Title:
  
  Performance & Improvement Officer
• Job Location:
  
  Shire Hall, Block 5, 2nd Floor
• Salary: £37,280 - £40,777 per annum
• Hours per Week: 37.00
• Contract Type:
  Permanent
• Closing Date: 18/01/2026
• Job Requisition Number: 12962
• This post is not open to job share

About The Role & Team

We are looking for a highly motivated person to join our amazing team as a Performance and Improvement Officer (Grade
8).

Required

We are a central support service. You may therefore be required to support more than one area of Service offered by the Council or change the area you support over time. Initially, this role will have a key focus on supporting Adult Social Care, ensuring that:

• frontline processes are understood and improved, where required,
• reporting metrics are clearly defined and add value to telling our performance story,
• performance and risk messages are clear and support strategic oversight, operational management and change.

Successful candidates will also play a pivotal part in supporting actions arising from inspection outcomes relating to performance. Good project management skills and professional curiosity relating to processes and performance will be essential in this role.

About You

You will need to be a creative problem solver and have a 'can do' attitude. It is important to understand the work that our Services do, to identify key lines of enquiry and areas of concern within performance data. To do this, being a quick learner with a curious mind will be critical.

We are looking for confident, enthusiastic people to join us. You will need excellent collaboration and communication skills, to enable you to work closely with stakeholders within the service to identify change and improvements and to co-produce performance dashboards which meet the needs of relevant stakeholders. You will also need to be diplomatic, personable, assertive and challenging, to support strong independent assurance and governance relating to data and performance.

This role is ideal for someone who is self-reliant and enjoys autonomy, although we will naturally provide appropriate support. Established experience in understanding strategic performance and of business improvement tools and techniques is therefore essential. You will need to have a proven track record of delivery that is at pace, on time, to a high standard and which has had a tangible impact in improving business processes and performance.

Work in this team is fast-paced, we therefore place focus and value on people employing proven resilience and decompression techniques to support a healthy balance.

Experience of LEAN, Excel, Power Query and Cloud/Desktop Flows would be beneficial.

About Us

We are a flexible and agile working organisation. We place a high premium on diversity and inclusion, as well as on health and wellbeing. We promote a supportive and positive working environment with regular, robust supervision.

For all your hard work, you will receive the following:

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase 10 days of additional leave per year (pro rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.

How To Apply

If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” button. We would love to hear from you.

Interview questions will be provided in advance to support not only those with…