Insurance Operations Manager

Location: Gloucestershire

Operations Manager

Cheltenham (Hybrid)
Permanent | Full-time (flexible working considered)
£55,000-£65,000 plus 10% max bonus

We are working with a confidential client to appoint an Operations Manager to lead the day-to-day running of core insurance scheme operations.

This role has responsibility for operational delivery, people management, systems, and service performance, ensuring underwriting and claims data is processed accurately and service standards are consistently met.

Key responsibilities:

Lead operational processes including onboarding, eligibility, and claims settlement
Ensure accurate processing of underwriting and claims bordereaux
Manage Operations Assistants and support complex participant queries
Own service levels, KPIs, and continuous improvement activity
Lead interaction with third-party system providers and vendors
Drive data quality improvements and support systems development

Key experience required:

Insurance operations experience, including bordereaux and claims data
Understanding of household or property claims processes preferred
Experience managing service levels and operational teams
Strong stakeholder and vendor management skills

Experience with Power BI, Power Query, and/or SQL advantageous