Support Manager

Position: Support Manager - £45k
Job Title:

Support Manager (Care Homes)

Location:

Gloucester

Hours:

Monday to Friday, 9:00am – 5:00pm
Salary:
Up to £45,000 per annum

Amber Mace are recruiting on behalf of a family-run care provider with a strong reputation for delivering high-quality, person-centred care. Their values are at the heart of everything we do, and we are proud of the supportive, close-knit culture within our homes. We are now seeking a dedicated and passionate Support Manager to work alongside our Home Managers and leadership team to support quality, compliance, and the smooth running of our services.

The Support Manager will provide operational, quality, and business support across two care homes, working closely with both Home Managers to ensure consistently high standards of care, compliance, and performance. This is a hands-on, collaborative role suited to someone who is passionate about care and experienced in supporting services to meet regulatory and business objectives.

Key Responsibilities:

Support Home Managers with the day-to-day running of both services, offering guidance, problem-solving, and operational oversight
Lead on quality assurance and compliance, supporting homes to meet and exceed CQC standards and regulatory requirements
Carry out regular audits, action plans, and service reviews, ensuring continuous improvement
Support with policies, procedures, and governance, ensuring they are embedded into practice
Assist with business and operational performance, including occupancy, staffing, budgets, and efficiency where appropriate
Support managers with investigations, incidents, complaints, and safeguarding matters
Provide leadership support, coaching, and development to managers and senior staff

About You:

Passionate about delivering high-quality, person-centred care
Proven experience in a management role within the care sector
Strong understanding of CQC standards, compliance, and quality improvement
Confident supporting and mentoring managers and leadership teams
Organised, proactive, and able to balance quality and commercial priorities
Excellent communication and relationship-building skills
Values-driven and aligned with a family-run, people-focused culture

What We Offer:

Salary up to £45,000 per annum
Monday to Friday working hours (9am–5pm)
Opportunity to play a key role in shaping and supporting high-quality care services
Supportive, family-run environment where your contribution is valued
Long-term career development opportunities

Please contact Holly at Amber Mace for more details on (phone number removed) or email your updated CV to (url removed)