Train Dispatch Supervisor

Join Our Team and Make a Difference Every Day!

Are you passionate about delivering excellent customer service and leading a team to success? Do you enjoy working in a dynamic, fast-paced environment where no two days are the same?

We're looking for an enthusiastic and proactive Station Supervisor to take the lead at Gloucester Station, ensuring safe, efficient, and outstanding service for all our customers.

As a Station Supervisor, you'll play a key role in the day-to-day running of the station. Your responsibilities will include:

• Leading and motivating your team to deliver exceptional customer service.
• Ensuring the safety of customers and colleagues at all times.
• Coordinating and overseeing the safe, punctual dispatch of trains.
• Providing real-time travel information and proactive assistance to passengers.
• Maintaining a clean, secure, and welcoming station environment.
• Taking ownership of issues and resolving them efficiently to keep operations running smoothly.

We're looking for someone who is:

• Passionate about people and committed to delivering a first‑class customer experience.
• A confident and supportive leader who inspires others to perform at their best.
• Calm under pressure, able to make quick, sound decisions in fast‑moving situations.
• Proactive, adaptable, and solutions‑focused with a keen eye for detail.
• Highly safety‑conscious and diligent in following operational procedures.

To be successful in this role, you'll need:

• Excellent communication skills – both verbal and written.
• Experience working within a customer‑focused, high‑performing team.
• Basic IT proficiency and confidence using digital systems.
• Good numerical ability to support administrative and operational tasks.

• Shifts:
  
  Rotating pattern between 06:15 and 23:30, including weekends and bank holidays.
• Team:
  Part of a team of three Supervisors, working 1 in 3 Sundays.
• Pattern:
  Fixed 4‑day working pattern; annual leave calculated pro‑rata.
• Travel:
  You must be able to travel to and from the station outside of public transport hours.

• After submitting your application, shortlisted candidates will be invited to complete an online assessment – Train Dispatch Multi‑Tasking Test (recommended on a laptop/computer).
• Successful candidates will be invited for a competency‑based interview.
• Successful applicants will need to pass a medical assessment including a colour vision test and drug and alcohol screening.
• Full training will be provided, including a 3‑week training programme in Swindon.

For further information about the role contact Chloe Coglan, Station Manager at

In case of technical difficulties when submitting your application, please contact the Recruitment Team at

We all belong to GWR. We embrace diversity and ensure equal opportunities for all. Differences in age, gender, LGBTQIA, ethnicity, religion, and disability are valued, with zero tolerance for prejudice.

We promote flexible working, review job roles for accessibility, and support colleagues in thriving. If you need adjustments due to a disability or neurodivergent condition, please let us know.

🔗
Exceptional Individuals – Neurodiversity 🔗
Health Assured – Neurodiversity

GWR has achieved its highest customer satisfaction in over 20 years — 92%, with record scores in comfort, service, and station experience. Join the team behind this success and help us raise the bar even higher!!