Property Claims​/Senior Claims Handler

Working hours: 35 hours per week, Monday to Friday (Full or part time hours considered)

Duration: Permanent

Location: Gloucester

Job : 204742

Ecclesiastical Insurance, who are proudly part of Benefact Group, are looking for a Property Claims / Senior Claims Handler to join our Gloucester office on a hybrid basis.

As a Claims Handler, you'll be responsible for efficiently and cost‑effectively advising on, negotiating, and settling claims within your designated authority level and agreed service standards, with handling authority up to £150,000.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

• Deliver an exceptional customer experience, demonstrated through strong customer experience audit results.
• Manage claims within your authority in line with technical handling guides, applying effective conversation management throughout.
• Proactively manage your caseload by reviewing progress, maintaining accurate records, and reporting on your claims portfolio.
• Identify and resolve complaints in accordance with company policy, while recognising and escalating potential fraud risks using KII indicators.
• Act on audit outcomes and agreed action plans within set deadlines, continuously improving performance while influencing and negotiating effectively with internal and external stakeholders.

• Proven Claims Handling experience.
• Commitment to deliver exceptional service contributing both as an individual and as an effective part of a team.
• Understanding of all relevant regulations to deliver good customer outcomes.
• Understanding of data protection and importance of confidentiality.

• Pro‑active with a desire to continuously improve.
• Cert CII or commitment to achieve within an agreed timescale.

• A competitive salary - let's discuss it
• Hybrid working
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on‑target bonus between 6% and 24%
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

"At Ecclesiastical, our Claims team sits at the heart of the meaningful work we do. Every day, we help protect organisations and communities that make a real difference, whether that’s a cherished heritage building, a local charity, a place of worship, or a school shaping the next generation. As a Claims Handler here, you won’t just be managing claims; you’ll be supporting customers during the moments that matter most, guided by empathy, integrity, and a genuine desire to help."

"If you’re passionate about delivering outstanding service, eager to develop your skills, and want to join a business that consistently puts people, communities, and ethical principles first, we’d be delighted to welcome you."

Ecclesiastical Insurance offer insurance with award‑winning service across a broad range of specialisms, including faith, charity, heritage, education, art and private client, real estate and schemes, across Ireland, Canada and the UK.

As a business, we’ve been trusted to protect some of the UK’s best‑loved and most iconic buildings for over a century, and we’re not standing still. We’re a forward thinking, energetic organisation entering new markets, with an ambition to double our size, because when we grow, we give back more.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given…