Desktop Support Engineer

Desktop Support Engineer (SC Cleared)

Location
:
Gloucester (100% Onsite)

Contract
: 6 Months Initially

Start Date
:
March (ASAP)

Rate
: 200 - 220 per day (Inside IR35)

Our client is seeking an experienced SC Cleared Desktop Support Engineer to join their team in Gloucester. This role is fully onsite and plays a key part in ensuring the smooth operation of their IT systems, supporting end-users, and maintaining technical excellence across the organisation.

You will be responsible for diagnosing and resolving technical issues, supporting Windows 10/Microsoft Managed Desktop environments, and assisting with IT infrastructure tasks to minimise downtime and enhance productivity.

Technical Support & Issue Resolution

• Troubleshoot and resolve issues across networks, applications, Windows 10, hardware, software, VPNs, printers, and mobile devices.
• Manage incident queues and ensure timely response to reactive and proactive incidents.
• Provide support to standard users and VIP stakeholders.
• Perform Active Directory tasks including group management, account unlocks, and password resets.

Device & Asset Management

• Build and deploy laptops/desktops using approved images (MMD environment).
• Manage antivirus tools (Defender / McAfee).
• Support hardware logistics including device moves, unpacking/repacking, shipping, and device retirement.
• Maintain accurate asset and configuration data.

User-Facing Support

• Provide Tech-Bar support for end-user queries.
• Monitor phones, emails, and Teams channels for incoming incidents.
• Support training/meeting room equipment and loan device management.
• Assist with conference room device support and cloud printing services.

Documentation & Collaboration

• Create and maintain technical documentation, reports, and user guides.
• Liaise with offshore teams, senior stakeholders, and business partners.
• Ensure excellent communication across all functional teams.

• Strong troubleshooting experience with Windows 10 operating systems.
• Experience in Microsoft Managed Desktop (MMD) environments.
• Ability to install/configure Starlink satellite network devices (desirable).
• Intune administration understanding and basic virtualisation awareness.
• Ability to configure iPhones/iPads and manage user lifecycle tasks via Azure Portal.
• Experience supporting Office Apps, SharePoint, Teams admin (L1 level).
• Excellent communication, multitasking, and customer service skills.
• Strong problem-solving and root cause analysis abilities.
• Self-motivated, proactive, and able to work independently.
• ITIL knowledge or certification preferred.

• Must be SC Cleared.
• Flexibility to travel between local sites if/when required.

If you are SC cleared and have the relevant skills and experience, please apply promptly to be considered.