IT Support Analyst

Job Description

IT Support Analyst (1st/2nd Line)

Cheltenham (onsite 5 days per week)

Up to £30k circa

We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1st and 2nd line technical support to end-users across the company (including remote colleagues).

You will lead on troubleshooting hardware, software, and network issues, maintaining IT systems, and ensuring all users receive timely and effective assistance. You’ll work closely with the Head of IT to make sure we are getting the most out of our internal and telephony systems.

This is a varied, hands‑on role that’s perfect for someone who enjoys variety, is highly organised and can work effectively under pressure while juggling conflicting priorities.

A strong communicator who combines technical excellence with interpersonal skills, along with a can‑do attitude, specific accountabilities include:

• Act as the first point of contact for IT‑related issues via phone, email, or helpdesk system to users throughout the company
• Undertake Desktop and Server Administration tasks
• Support user accounts, permissions, and access control through Active Directory/Microsoft 365
• Perform routine maintenance and updates on systems, ensuring compliance with…