E-Learning & IT Support Coordinator

To ensure the provision of high‑quality customer focused support to all staff in relation to the services provided by Information Technology.

Main responsibilities include:

• Liaise with third party (University of Gloucestershire) in the management of e‑learning platform
• Support operational teams by growing the use of digital e‑learning platform for patients
• Keeping on top of digital enquires and requests for guidance via various communication methods.
• Diary Organisation for the Digital Instructor Team
• Promotional work - administration
• Project work support
• Compiling weekly/ monthly/ Yearly update content to share with the wider IT Team
• Minutes of sessions/ follow up correspondence
• IT Knowledge base content/ checks
• MS Forms Feedback forms
• Liaise with users to arrange support sessions for Digital Instructors
• Send relevant follow up guidance
• Phone cover for Digital general queries
• Typing up of documentation and notes where required
• IT Service Desk support (where required)
• On‑site support (where required)
• System management e.g., Moodle
• Support the creation of e‑Learning content

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.