People Services Team Leader; H​/F - SAFRAN Landing Systems LTD

Overview

Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Implanté sur tous les continents, le Groupe emploie 100 000 collaborateurs pour un chiffre d'affaires de 27,3 milliards d'euros en 2024, et occupe, seul ou en partenariat, des positions de premier plan mondial ou européen sur ses marchés.

Safran est la 2ème entreprise du secteur aéronautique et défense du classement « World's Best Companies 2024 » du magazine TIME. Safran Landing Systems est le leader mondial des fonctions d'atterrissage et de freinage pour aéronefs. Son expertise couvre l'ensemble du cycle de vie de ses produits, de la conception et la fabrication jusqu'à la maintenance et la réparation. Partenaire de plus de 25 avionneurs dans les domaines du transport civil, régional et d'affaires ainsi que dans le domaine militaire, Safran Landing Systems équipe plus de 35 000 aéronefs et ses équipements effectuent plus de 100 000 atterrissages quotidiens.

You are passionate about delivering exceptional service and continuously improving how HR operates. Excited by the opportunity to combine people leadership with digital innovation, you are looking to use technology, data and AI enabled insights to streamline the employee lifecycle, provide meaningful data that shapes better people decisions across the business and enable great experiences for managers and employees.

Own, digitise and continuously improve the People Services service catalogue and products (onboarding, contracts, HRIS changes including payroll input, benefits administration, employee data changes, leavers, security vetting, references, HR Inbox, policy queries, paying invoices, visa applications and management). Define and monitor SLAs and service measures, increasing self‑service adoption, straight‑through processing and automation to enhance speed, accuracy and colleague experience.

• Automation of repeatable HR transactions and workflows
• Use of data analytics and dashboards to identify trends, risks and improve opportunities
• Contributing to the development and governance of AI assisted knowledge bases and manager / employee self‑service tools
• Ensuring ethical, compliant and secure use of AI in line with GDPR and internal controls

Provide operational insights, service metrics and data trends to inform HR strategy and workforce planning. Represent People Services in cross‑functional HR and digital initiatives, contributing to the evolution of the HR operating model and annual HR planning.

Support the People & Culture team with casework administration as required, ensuring efficient digital tracking, documentation and reporting.

Lead, coach and develop the People Services Team; set clear objectives, drive performance and wellbeing, and build capability in digital skills, data literacy and continuous improvement. Foster a culture of service excellence, accountability and innovation.

Map and redesign processes to remove waste, introduce standard work and deploy automation, workflow tools and AI Solutions where beneficial. Measure outcomes to ensure improvements deliver tangible value, efficiency gains and risk.

• Proven leadership of a service‑focused team in a complex environment or demonstrable people management experience.
• Strong HR operations expertise across the employee lifecycle;
  Process excellence and continuous improvement capability (Lean or similar).
• Service management experience (SLAs, service catalogue, case MI).
• Strong systems literacy (HRIS, case/ticketing tools, MS 365); confidence in data analysis and reporting.
• Excellent stakeholder management, coaching, communication and customer focus.
• Highly organised approach to work with experience in project and change management; CIPD Level 5 (or equivalent experience) required;
  Level 7 desirable.
• Up‑to‑date knowledge of UK employment law, GDPR, immigration and right‑to‑work controls.
• Familiarity with Success Factors is advantageous, as well as C&B systems.