Medical Secretary

This is an exciting opportunity for a self-motivated, highly organised individual to help provide efficient secretarial and administrative support within the Medical Secretary team. The successful candidate will be a team player, a proficient audio typist and have excellent computer skills.

Applicants must be able to show excellent communication skills with patients and external organisations whilst building good relationships with colleagues.

The role can be either part-time or full- time, with a minimum of 20 hours per week.

To provide secretarial services to the Practice.

To represent the Practice on the telephone, face-to-face and with written correspondence in a professional manner.

To communicate with patients and external organisations friendly and efficiently.

To keep administration and patient records in good order.

Assist other members of the Primary Health Care Team as necessary to ensure the Practice operates professionally and efficiently.

Rosebank PCN is forward thinking and innovative, prioritising excellent patient care. The PCN has afriendly multidisciplinary team which includes: GP's, Nurses, Paramedics,Pharmacists, Physiotherapist, Care Home Co-ordinator& Social Prescribers.

We endeavor to recognise the value of our team members individually & collectively & to encourage their personal &professional development. We are committed to providing an open, and supportive environment where all staff are comfortable sharing ideas & can expect tobe provided with all the tools and support they need to enjoy working and succeeding. If you share our passion for the NHS, believe in the value ofquality patient care & would like to join our friendly & hardworking secretary team within a practice that cares about staffhealth & wellbeing, we would be delighted to hear from you.

Main Responsibilities

Typing of all clinical and non-clinical administration fromthe practice manager, ANP, practice nurse, attached staff etc.

Record all contact regarding patients on the clinical system.

Complete fast track referrals via the ERS system.

Complete e-referrals and code accordingly.

Check for, chase up and action e-referral rejections.

Chase and follow up requests from patients and clinicians.

Systm One tasks to be actioned in a timely manner

Answer telephone and deal with enquiries relating to referrals, reports letters etc

Check and action NHS mail (both personal and practice)

To perform any other task as required, appropriate to therole of a medical secretary.

Provide other administrative cover as required.

• GCSE grade A to C (or equivalent) in English and Maths
• Typing Skills - RSA or equivalent
• NVQ or equivalent Medical Secretarial qualification
• Demonstrable commitment to professional and personal development
• Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
• Experience of using GP clinical systems

• Act with confidentiality and sensitivity
• Demonstrate good customer service
• Able to respond appropriately in difficult situations
• Accurate with attention to detail
• Able to work under pressure whilst retaining composure
• Quickly adapt to changing situations and multitask
• Working to deadlines
• Able to use own initiative but also recognise own limitations
• Flexible & receptive to change
• Work harmoniously with a team
• Adaptability, conscientious and willing to learn

• Working with members of the public
• Working within a multidisciplinary team
• Experience of working in an administrative/secretarial environment
• Proficient in the use of Microsoft Word, Excel and Outlook
• Competent internet user
• Working in General Practice
• Experience of GP clinical computer systems

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.