Patient Co-ordinator

Patient Co-ordinator – Obstetrics and Gynaecology Department

Our team consists of Patient Co-ordinators and Waiting List Co-ordinators who provide an excellent service to Consultants and Specialist Nurses in support of Inpatient and Outpatient services. We are a dynamic, friendly and supportive team that pulls together to ensure a positive and caring environment while actively encouraging individual development and career progression.

• Provide an efficient, confidential administrative and secretarial service to Obstetrics and Gynaecology Consultants and their Medical Team, enabling provision of patient care and speciality services.
• Work as a member of the administration team to ensure service delivery and adequate administration cover is provided.
• Adopt a flexible approach to ensure all Consultant Team and Trust Objectives are completed efficiently and within given timescales, including typing to meet Trust turnaround times, resolving patient queries, maintaining accurate data and supporting the Admissions Team.
• Review Consultants Waiting Lists in support of patient pathways and full clinic utilisation.
• Manage clinical activity and calendars, scheduling appointments and meetings as directed by the Consultant, particularly relating to the organisation of Outpatient Clinics during Annual Leave.
• Fully utilise outpatient clinic capacity by reviewing new and follow‑up outpatient waiting lists.
• Highlight to the clinical team any results, correspondence or patient queries that need response and take action (e.g., booking investigations, transcription).
• Assist in induction and training of new colleagues as directed by the Administration Team Leader.
• Promote and share best practice with colleagues and peers to ensure highest standards are achieved.
• Provide support to colleagues where appropriate to maintain the Trust service delivery standard and cover colleagues during absences, annual/sick leave as directed by the Administration Team Leader.
• Deal sensitively with patients offering non‑clinical help and advice, utilising experience and knowledge to identify when urgent action may need to be required by the medical team for patient wellbeing.
• Organise admissions procedures in negotiation with clinical staff and patients as requested by the Administration Team Leader, including identifying potential dates, negotiating dates with the patient and coordinating staff, equipment, stock, facilities, external support and paperwork.
• Undertake job rotation for cross cover and for development and training purposes.

• Generous Annual Leave allowance starting at 27 days plus Bank Holidays and increasing to 33 days.
• Access to the NHS Pension Scheme.
• Access to our Health and Well‑Being Hub and Employee Assistance Programme.
• Access to on‑site Nurseries.
• Discounted Public Transport.
• Safe, supportive and positive working environment with regular, robust supervision.
• A wide range of exciting learning opportunities including a number of Apprenticeships.
• Flexible Working – Many of our staff work flexibly in different ways. Please talk to us about the flexibility you need.
• Reward and Recognition Schemes.
• Working for Gloucestershire Hospitals NHS Foundation Trust offers a number of discounts for local shops, restaurants and services and entitles you to a Blue Light Card offering further discounts both online and on the high street from large national retailers to local businesses in a wide range of categories including days out, holidays, cars, fashion, gifts and phones.

Gloucestershire Hospitals NHS Foundation Trust is one of the largest hospital trusts in England, delivering services from two general hospitals in thriving Gloucester and beautiful regency Cheltenham. With over 9,000 staff members committed to providing high‑quality acute, elective and specialist services under our vision of “Best Care For Everyone”, we offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care.