Ambulance Care Assistant - Mental Health

Overview

We have a fantastic opportunity for an Ambulance Care Assistant (Secure Mental Health) to join our team based in Gloucester. We are looking for enthusiastic, care focused individuals to join our Safe Care Division (Secure Mental Health). If you're passionate about people and want to make a difference, consider a career with us. Your main responsibility will be supporting the police and other professionals with transporting service users to and from healthcare facilities.

This will be carried out as a three-person team, so it is vital to hold a full UK driving licence. Full training will be provided for this rewarding role. This is a full-time position working 4 shifts on 4 off covering 7 days a week with 12-hour shifts. We are a 24‑hour base and you must be able to work all shifts including night shifts.

Please only apply if you can commit to these hours.

• £13.06 Per Hour
• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000
• 24/7 online/telephone GP Consultation and access to prescriptions
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway
• Cash-plan benefits, including dental, optical, chiropody and illness recuperation protection
• Access to mental health consultations
• Access to physiotherapy consultations
• Access to legal advice on domestic issues (e.g., motoring offences, wills and probate, personal injury)
• Financial guidance re retirement planning, tax savings and state benefits
• Long Service Recognition Scheme with increased annual leave after 5 years and at 5-year intervals
• Values-based internal recognition scheme with potential financial reward and annual recognition event
• Refer a Friend recruitment incentive scheme with financial rewards
• The EMED foundation to support colleagues and local communities
• Paid holiday entitlement
• Pension Scheme
• Blue Light Card
• Uniform provided
• EAP (Employee Assistance Programme) for health and wellbeing support
• Flu vaccination campaigns (Autumn/Winter)

• Working as part of a team to support the service user on board
• Taking responsibility for ensuring the vehicle is safely and responsibly driven
• Assisting service users with challenging behaviour and/or mental health illnesses
• Supporting challenging service users who may need physical intervention
• Working alongside the police and other professionals to transport service users between locations including hospitals, homes and prisons to medical/care settings including A&E, outpatients and hospital wards
• Liaising with hospital staff and the police on the safe conveyance of the service user to and from places of safety
• Responsible for lifting, securing, and helping service users in and out of the ambulance
• Handing over service users to appropriate staff on arrival at treatment centres/hospitals
• Transfer service users from beds to stretchers, chairs to chairs, or similar in and out of hospital and medical flights
• Ensuring that the ambulance is kept safe, clean, and tidy

• Full manual UK driving licence
• Committed to patient care and the ability to build a rapport with patients
• Effective communicator with experience in difficult emotional circumstances
• Calm, considerate, careful driver with no more than six penalty points
• Natural flair for teamwork and collaboration
• Physically fit for patient handling, moving and occasional restraint when required
• Ability to problem solve and identify key changes in patients’ behaviour in demanding situations

The exciting merger of ERS Medical and E-Zec Medical has enabled us to rebrand; as a combined business we are now known as EMED Group. We are the largest Patient Transport and Care Partner to the NHS with circa 4,000 colleagues across 60 depots. Our ambition is to continue developing patient care transport services that improve health and wellbeing by providing transport that supports patient care, community support, secure mental health, and medical courier services.

EMED Group is committed to providing services for our patients, service users, clients, and community, and is supported by employees with diverse backgrounds. We promote equality and embrace diversity and inclusion and treat all employees, patients, service users and clients with dignity and respect.

EMED Group is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination, with the aim of being truly representative of all sections of society and our clients, and for each employee to feel respected, valued and able to give their best. We endeavour to provide equal opportunities and an inclusive and safe working culture for all.