Donor Carer

Job Overview

Are you a people person who loves making others feel comfortable and supported? If youre someone who naturally puts others at ease, enjoys chatting with people, and can handle questions and concerns with confidence, this could be the perfect role for you! You dont need a healthcare background experience in retail, hospitality, customer service, or even volunteering is just as valuable.

If youve worked in a team and know what it means to go the extra mile for someone, wed love to hear from you. Bring your positive attitude and enthusiasm for delivering a great experience, and well provide all the training you need. In this role, youll learn practical healthcare skills and take a step into the NHS. Youll be the friendly face that greets our donors, supports them through the donation process, and makes sure they leave feeling good about their experience.

From checking them in on our systems to ensuring theyre comfortable during and after their donation, your focus will be on delivering excellent care every step of the way. Youll also keep accurate records, handle blood products safely, and ensure everything is set up for a smooth session. If youre ready to build a meaningful career, gain valuable skills, and make a real difference, we cant wait to welcome you on board!

The role involves working a variety of hours, including evenings, weekends, and bank holidays but no night shifts! You will be working on a shift basis with normal hours of 8 days per fortnight. Early shifts start at 7:30am and finish 17:50pm. Late shifts start at 10:30am and finish 20:50pm, a 9.375 hour day. You can expect a flexible work schedule with opportunities to contribute whenever you can.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our core values are Caring, Expertise and Quality. We aim to create an inclusive workplace and reflect these principles every day.

• Greet donors and support them through the donation process.
• Ensure donor comfort before, during, and after donation.
• Keep accurate records and handle blood products safely.
• Contribute to a smooth session for donors and staff.

• No specific background required; experience in healthcare, retail, hospitality, customer service, or volunteering is valuable.
• Team player who understands the importance of going the extra mile.
• Positive attitude and enthusiasm for delivering a great experience.