Clinical Systems Floorwalker

Employer Gloucestershire Health and Care NHS Foundation Trust Employer type NHS Site Edward Jenner Court Town Gloucester Salary £27,485 - £30,162 per annum Salary period Yearly Closing 08/02/2026 23:59

We love what we do and we think you will, too!

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking “what matters to you.”

We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high‑quality teams in all areas of the Trust.

Our application process aims to understand each candidate’s knowledge, skills and experience. We have found that candidates that use AI to generate their answers can lack specificity and fail to address key criteria outlined in the job description.

It is really important to personalise your application to convey your individual skills, knowledge, and experiences effectively and for us to understand why you are applying for this role with GHC. We discourage over reliance on AI-generated applications as it will lessen your chances of success in securing an interview with us.

We’re looking for an enthusiastic and people‑focused Clinical Systems Floorwalker to support staff across the Trust in using our digital clinical systems with confidence. In this rewarding role, you’ll be the friendly, knowledgeable presence who helps colleagues solve issues, build skills, and feel supported during their day‑to‑day clinical work. You’ll provide both on‑site and remote support, assist with floor walking activities, and play an important part in ensuring our clinical systems are used safely and effectively.

If you enjoy helping others, communicating clearly, and being part of a dynamic team driving digital improvement, this is a fantastic opportunity to make a real impact.

We are looking for someone who can demonstrate:

• Excellent communication and interpersonal skills
• Confidence supporting system users in fast‑paced clinical environments
• Strong problem‑solving abilities with good attention to detail
• The ability to remain calm and professional when dealing with complex or sensitive issues
• Good organisational skills and the ability to manage competing priorities
• A positive, team‑focused approach

Previous experience in clinical systems, digital support, or NHS settings is desirable but not essential if you can demonstrate the right approach and willingness to learn.

Post available with a start date from April 2026 for a 12 month fixed term contract.

• To assist the Clinical Systems Training team in the building of the floor walking schedule/plan.
• To deliver floor walking activities onsite or remotely in line with the schedule & plan.
• To keep a log of floor walking issues identified to pass across to the wider clinical systems team and service desk.
• To assist services with identification and planning of any further support needs should any be identified.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on…