Receptionist, Band 2- Womens & Childrens

Receptionist, Band 2
- Womens & Childrens

Closing date: 29 January 2026

Hours: 16 hours per week – Thursdays 08:00-16:30, Fridays 08:00-16:30.

Responsible for reception support in Women & Children’s Services, ensuring a safe and high quality public service.

• Welcome and receive patients, visitors and staff in a polite and professional manner and undertake general reception duties.
• Administer tasks, using initiative to assess and deal with non-clinical problems to support clinical staff.
• Prioritise work to ensure support for clinical staff is always available for efficient patient care.
• Maintain accurate records & enter data into electronic patient records, including admissions, discharges and clinical details.
• Ensure patient notes are accurately filed, up to date and meet Trust standards.
• Prepare notes for Consultant and Midwifery‑Led Clinics.
• Follow up appointments using appropriate systems.
• Trace notes and data protection confidentiality at all times.
• Communicate discharge information to GP Surgeries, Community Midwives and other multidisciplinary teams.

We place people at the centre of everything we do, working together as a united team. With over 9,000 staff, we are the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West.

Benefits include generous annual leave, NHS pension scheme, competitive bank rates, local shop discounts, on‑site nurseries, discounted public transport, reward and recognition, and a range of health & wellbeing initiatives.

• Prepare and distribute patient documentation ahead of scheduled clinics.
• Ensure access to patient lists and required resources at start of each clinic session.
• Liaise with sonographers, consultants and community midwifery teams for clinic planning.
• Monitor and order clinic supplies (leaflets, scan report paper, admin materials).
• Organise distribution of antenatal information packs and keep materials up to date.
• Contribute to security by monitoring visitors and reporting incidents.
• Use Trust Procurement Systems to order items and maintain stationery levels.
• Report faults to Medical Engineering/Estates Helpdesk and organise PAT testing/security marking of new equipment.
• Communicate sensitive information appropriately and maintain confidentiality.

• GCSE grade C or above in literacy and numeracy.
• IT skills certification.

• Reception and clerical experience.
• Customer service experience.
• Previous NHS experience in a similar role.
• Knowledge of NHS computer systems such as TRAK, P2P.

• Excellent written and verbal communication skills.
• Excellent customer service and social skills with ability to engage positively with service users.
• Ability to use judgment and initiative to work without direct supervision.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

Gloucestershire Hospitals NHS Foundation Trust

Gloucester Royal Hospital – W&C Division