Complex Homelessness Partnership Support Services; CHPSS Team Manager

Go back Gloucestershire Health and Care NHS Foundation Trust

The closing date is 31 January 2026

This role is offered on a permanent basis. The hours are part-time, 34 hours per week.

Work with individuals who are rough sleeping or residing in temporary accommodation to understand their personal and often very sensitive difficulties.

Act as a clinical leader in the delivery of a service for those experiencing both homelessness and complex health needs to patients, ensuring that the needs of the patient are the priority.

Lead in the planning, development and delivery of a service for those experiencing both homelessness and complex health needs.

Provide line management and supervision to staff.

• Manage the referral pathway for Multiple Complex Needs including Mental Health.
• Support partners in considering specific needs and support requirements that will contribute to obtaining and maintaining housing.
• Provide clinical support, consultation and advice.
• Act as a clinical leader in the delivery of a service for those experiencing both homelessness and complex health needs to patients, ensuring that the needs of the patient are the priority.
• The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

• To manage referral pathway for Multiple Complex Needs including Mental Health.
• To chair partnership team for Multiple Complex Needs including direct partners Adult Social Care (ASC) and VIA substance misuse service.
• To complete and facilitate Mental Health assessments, risk assessments and complex needs assessment with individuals referred to service.
• To work with Housing, Adult Social Care, VIA and other relevant partners to consider complex needs, risk assessments, access requirements and referrals required to mainstream services.
• To work with senior management, commissioners and partners to implement NICE guidelines NG214 Integrated Health and Social Care for people experiencing homelessness within the Trust, the team and wider services.
• To develop a method and effective measurement of complexity to reflect needs of the cohort.
• To work in partnership with Commissioners and Partner agency senior management to monitor & develop the service.
• To complete KPI returns.
• To develop effective methods of coproduction with experts by experience with the relevant knowledge.
• To consider issues of inequality, disability access, capacity, disadvantages met by this cohort and look at creative solutions.
• To challenge discriminatory practices and barriers to services for this disadvantaged cohort.
• To support partners in considering specific needs and support requirements that will contribute to obtaining and maintaining housing.
• To supervise GHC, GCC & VIA staff members inc. Nursing, Recovery Workers, Social Care Practitioners, OT and Admin.
• To facilitate supervision of Psychology staff via Psychology team support structures.
• To profile current cohort in terms of needs and contribute to data collection regarding, Mental Health, Complex needs and access requirements.
• To provide information, advice and guidance regarding Housing & Homelessness to Trust colleagues and support the development of appropriate training.
• To develop links with Housing colleagues inc District Councils, General needs Supported Accommodation providers, Housing Associations and provide support and advice regarding Mental Health services.