Patient and Carer Team; PCET Administrator

Go back Gloucestershire Health and Care NHS Foundation Trust

The closing date is 26 January 2026

Our PCET is looking to recruit an exceptional administrator on a 12 month fixed term contract to cover maternity leave within the team.

Are you committed to improving the quality of clinical services to ensure high standards of care are provided to patients, their families and carers? Would you enjoy engaging with people from a range of backgrounds to ensure they are signposted to appropriate services and provided with appropriate care? If the answer is yes; this is an exciting and rewarding opportunity for you to develop your skills and knowledge.

The ideal candidate will be an excellent communicator, a team player willing to support the diverse and dynamic PCET workload and have exceptional customer service skills. Furthermore, they will be required to work with a range of colleagues across the Trust and wider Gloucestershire system.

• Be the first point of contact for all inbound calls, emails and letters
• Provide timely responses to people who contact our PCET for information/advice
• Work with Senior PALS Officer to ensure all feedback is appropriately logged on Datix
• Recognise where immediate escalation is required (such as where safeguarding concerns are raised) and making reasonable adjustments in line with our ED&I policy
• Update the directory of key contacts for signposting queries as required
• Work autonomously to provide efficient and confidential administrative support.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people's homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.

Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.

Please see the detailed job description and person specification, which can be found attached to this advert.

• Knowledge of NHS policies and procedures, including safeguarding flags

• Experience of administrative or customer services work
• Good knowledge of Microsoft Office applications

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Gloucestershire Health and Care NHS Foundation Trust