Ticketing & Operational Systems Coordinator - Sport

Ticketing & Operational Systems Coordinator Mike Burton – Destination Sport Group

This is a hybrid role based in our Gloucester office; you must live within a commutable distance. As part of Destination Sport Group (DSG), Mike Burton creates and delivers major brand, customer and revenue focused ticketing and travel programmes around the globe, working in direct partnership with organisations that include the British & Irish Lions and England Rugby.  Due to another exciting year of growth across Mike Burton Group, we’re looking for a Ticketing & Operational Systems Coordinator to play a central role working with various internal teams including Product, Customer Service & Operations alongside key external suppliers.

No two days are the same in this broad role but on a typical day you will be involved in the four areas of the team's operation, dependent on the workflow and priorities throughout the year:

• Once tour packages have been created by the Product Team, build these packages in our reservations system (Tourplan) prior to sale to enable Operations & Customer Experience teams to manage inventory in bookings
• Learn the Product to be able to assist internal operational teams with understanding of the built packages
• Check built packages in Tourplan and liaise with internal teams to ensure they are accurate and sale ready
• Review the build process after each major launch, and later event delivery, to identify areas where efficiencies can be made and learnings applied
• Learn our operational processes to continually review and consider best practice as well as assist the operational teams with reporting on booking quantities and inclusions

• Building on the knowledge gained from the Product build; once packages are launched, process customer booking confirmation documents across all projects in a timely and efficient manner, forming the legal contract with the client
• Identify & escape bookings requiring a triage process due to customer requirements/requests
• Liaise with colleagues to ensure the process is as efficient as possible

• Manage match ticket inventory ensuring that internal systems are up to date and accurate
• Build excellent relationships with business stakeholders
• Allocate tickets to clients in a logical and thought-out manner
• Co-ordinate the ticket distribution process using a variety of systems depending on the Home Union (e.g. digital/mobile app based, PDF, physical tickets)
• Your stadium knowledge will become spot on, so research is key to be able to answer internal queries and present findings
• Liaise with colleagues and suppliers to help promptly address and answer our customers questions to ensure we deliver an exceptional customer experience
• Undertake worldwide travel as required for the purposes of familiarisation and/or operational event delivery

• Co-ordinate the tracking by internal teams of the operational health and safety auditing of suppliers (hotel accommodation, coach transport, event venues etc) to ensure all suppliers used have an up to date completed health and safety audit in place
• Assist the Playing Tours Operations Team to ensure School Playing Tours inclusions meet health & safety requirements; background guidance will be provided
• Build excellent relationships both inside and outside the business to ensure the auditing process is as efficient as possible

• Be a flexible, operationally minded person who's highly organised, with the ability to co-ordinate competing demands whilst delivering to tight timelines
• Be meticulous and conscientious with a high level of attention to detail
• Thrive in high pressure situations to meet deadlines and be able to use their own initiative to problem solve
• Be a great team player with a can-do approach, happy to help out in other areas that will only grow your experience and opportunities
• Have a strong working knowledge of Microsoft Office programmes (Word, Outlook, Excel and PowerPoint)
• Have a flexible approach to work and happy to work weekends and evenings, where required
• Have the ability to think logically and consider all relevant aspects
• Knowledge and experience of sports travel would be desirable but isn't essential

• The opportunity to work with world class professional sporting clubs
• Hybrid working model
• Highly competitive salary
• Guaranteed day off on your birthday
• The opportunity to sample top level hospitality packages at stadiums across the world
• Supplier hosted networking events
• Company funded parties
• Opportunity for progression
• Funded training
• Access to wellness hub with various discounts including discounted gyms & retail providers
• Access to discounted hotels & sporting event tickets