Lead Product Support Engineer

Job Description Summary

Here at Dowty (a GE Aerospace company) we are recruiting for a permanent Lead Project Engineer - Product Support. Dowty is a world-leading manufacturer of integrated propeller systems. Our products are used in applications ranging from regional and military transport aircraft to marine hovercraft. Our operations cover an extensive and growing fleet of in-service aircraft, with operations covering new build through to support for aircraft manufacturers and operators across the globe.

You’ll focus on all aspects of customer engineering including support for ongoing operations and customer-driven improvements for a specific platform. Additionally, the role includes support to ongoing production and maintenance operations and leadership of specific projects related to reliability enhancements, cost reductions or other improvements. Your ability to collaborate and influence at all levels across Dowty’s organisation will be essential, and success will bring opportunities for growth within the Dowty team and the broader GE Aerospace community.

• Lead the technical strategy for your assigned platform
• Be a customer advocate within the company, ensuring major issues and concerns are considered with the appropriate priority
• Lead safety investigations to arrive at time solutions acceptable to the company, customers and the authorities
• Management of customer support requests including concessions and AOG (aircraft on ground) requests
• Support programs across the product lifecycle, including bids and proposals, new product introduction and in-service support.
• Leverage reliability, operational and financial data to identify and advocate improvement opportunities for your assigned platform and the broader business
• Support customer meetings with the program manager, including leadership of technical solutions
• Assure documentation of technical data generated for the assigned projects consistent with company policy and customer requirements
• Participate as a presenter or reviewer in technical and program reviews
• Manage a test program to validate design change and manage continued airworthiness
• Apply established project management tools to:
  • Manage technical requirements from customers, company and regulatory authorities.
  • Build and lead integrated product teams, mentoring assigned personnel to aid execution of projects
  • Manage all functions to ensure robust scope, schedules and risk assessments are developed to deliver project commitment
  • Ensure assigned projects are delivered within financial and contractual constraints, and through established company procedures
  • Create project estimates and support company strategic planning processes, including annual budgets, spend forecasts, resource planning and funding requirements
  • Develop statements of work to facilitate engagement of external engineering support where needed
• Contribute to the development of the project engineering function and represent the management team when necessary.

• Experience working with complex aerospace products within customer or operationally focused environments
• Experience working with safety-critical products and knowledge of airworthiness requirements
• Demonstrated ability to integrate and lead cross-functional teams, ranging from engineering to manufacturing, sourcing and external suppliers
• Demonstrated leadership of complex projects using a range of established tools
• Strong communication and influencing skills with demonstrated aptitude for interacting at all levels within the business
• Willingness to travel internationally as required by the business
• Bachelor's Degree in a relevant engineering or technical subject, or equivalent relevant experience.

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called Flex Choice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

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