SARC Client Services & Referrals Coordinator

Answer incoming calls in a professional manner and direct telephone queries; liaising with both internal and external agencies.

Acknowledge and respond to queries, from clients and professionals; via telephone, text, email and in person.

Ensure all enquiries are responded to professionally, and relayed accurately, in a timely manner to relevant persons.

To demonstrate excellent customer care by listening and being empathic when communicating complex and sensitive information. Anticipate barriers to communicating sensitive information at traumatic times; particularly with vulnerable individuals.

Check the SARC inbox daily for new emails and referrals. Action and respond accordingly.

Support the Team to complete onward support referrals; including counselling and ISVA.

Contact clients and professionals, to provide appointment and referral updates.