Operations Manager Mortgage Services

Position: Operations Manager Mortgage Services Full or Part Time
Due to continued growth, our award-winning Estate Agency client is seeking an Operations Manager to join their successful Mortgage Services team. You will be based within their main hub based in Quedgeley, Gloucester. This is a fantastic opportunity to join a well-established company that prides itself on providing an exceptional service to all its customers! They are seeking an experienced and detail-oriented individual to play a pivotal role in safeguarding regulatory standards, advice quality, and customer outcomes.

This is a key leadership position responsible for overseeing sales quality monitoring, regulatory reporting, complaints handling, and compliance governance within a fast-paced, target-driven mortgage environment. Responsibilities:

-Act as a designated Key Individual for regulatory control functions, ensuring the business meets FCA regulatory standards and network requirements
-Monitor and report on Advisor Incentives, ensuring structures align with regulatory expectations
-Conduct regular SQR assessments to monitor advice quality, documentation standards, and regulatory adherence
-Oversee the Sales Quality Monitoring framework