Customer Support Administrator - SAFRAN Landing Systems Services LTD

Customer Support Administrator (H/F)

Apply for the Customer Support Administrator role at AEROCONTACT
, a division of Safran Landing Systems Services UK Ltd.

Safran is a global high‑technology group operating in aerospace, space and defence. Safran Landing Systems is the world leader in aircraft landing and braking systems, supporting more than 35,000 aircraft and over 100,000 daily landings. The company is committed to safety, sustainability and customer excellence.

The role is based at our MRO (Maintenance, Repair & Overhaul) site and is part of the Customer Services and Support team. You will work alongside a knowledgeable team, learning and progressing while contributing to the safety and satisfaction of our aviation customers.

Benefits include an early finish on Fridays, 25 days of holiday plus UK bank holidays (with buy/sell options), an annual bonus and share scheme, a generous pension scheme with up to 8% matched contributions, life assurance at 4× your salary, onsite parking (including EV chargers), a subsidised restaurant, bicycle storage and shower facilities, flexible working arrangements and enhanced maternity and family‑friendly benefits.

What you need to succeed in the role:

• Strong commercial skills
• Effective external customer management skills
• Excellent communication skills at all levels of the business
• Good organisational and planning skills
• A flexible approach and the ability to adapt to different working environments
• Highly in‑tune with the voice of the customer
• A keen sense of right‑first‑time attitude towards quality
• Highly motivated, accountable, delivering excellence and respecting internal and external customers
• Experience in a similar role is desirable but not essential
• Enthusiastic, dedicated, good communicator and strong attention to detail

Safran is committed to fair and equitable employment practices and diversity. We encourage you to apply if you can demonstrate a variety of relevant skills and experiences, even if you do not meet 100% of the criteria.

Please apply by uploading a CV. If your experience matches what we’re looking for, one of our recruitment team will give you a call. Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check.

Join Safran and discover what we could achieve, together.

• Not Applicable

• Full‑time

• Information Technology

• Staffing and Recruiting