Workshop Controller

Location: Gloucestershire

Our client, a leading multi-franchise approved car dealership based in Cheltenham, is seeking a highly capable Vehicle Workshop Controller to join their dynamic Service Department. This role is instrumental in ensuring the smooth operation of the workshop and delivering exceptional customer service. The Vehicle Workshop Controller will be responsible for overseeing daily workshop activities and managing a skilled team of Technicians.

Benefits:

Competitive starting salary, negotiable based on experience
Performance-related bonus scheme, with on-target earnings approximately £36,000 per annum
31 days annual leave, increasing with length of service
Access to comprehensive in-house and manufacturer-approved training programmes
Company pension scheme
Staff benefits including life cover, service discounts, free MOTs, healthcare provisions, and online retail discounts
Career progression opportunities within one of the UK’s most recognised car retail groups, acknowledged as a "Best Company to Work For"
Working hours from 8:00am-6:00pm, Monday to Friday, with 1 in 2 Saturdays, 8:30am-12:30pmDuties:

Oversee the daily operations of the workshop team, ensuring efficiency and productivity
Collaborate with the Service Manager and fellow Vehicle Workshop Controller to optimise processes
Communicate effectively with customers to understand and relay vehicle repair requirements
Monitor individual and workshop performance against Key Performance Indicators (KPIs)
Plan workload distribution by utilising the skills and capabilities of the team
Identify training and development needs to enhance team capabilities
Liaise between the workshop and service reception regarding vehicle progress
Maintain workshop standards in accordance with HSO and brand service requirements
Ensure compliance with health and safety regulations and customer satisfaction standards

Candidate Specification:

Proven experience managing or overseeing a successful automotive workshop, or a highly skilled Vehicle Service Advisor seeking progression
Excellent communication and interpersonal skills
Results-driven with strong problem-solving and decision-making capabilities
High regard for quality, efficiency, and reliability
Competent in IT literacy
Presentable and professional manner
Valid UK driving license with minimal points
Residing in or within a reasonable commute to Cheltenham This is an excellent opportunity for a motivated Vehicle Workshop Controller to join a reputable dealership committed to staff development and customer satisfaction. If you meet the criteria for the Vehicle Workshop Controller role and are eager to advance your career within a well-regarded automotive environment, we encourage you to apply