Team Administrator - CAMHS Parent Support Team

Team Administrator - CAMHS Parent Support Team

Employer:

NHS Jobs

Location:

Gloucester, GL1 3DN

Pay:

£24,937.00 to £26,598.00 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

26/03/2026

Meet young people, relatives, and visitors, where appropriate in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required.

Provide efficient and effective administrative support to the team.

Provide general administrative support including answering telephone calls, setting up meetings, diary management, filing, scanning, data input, reception duties and photocopying as required.

Accurate message-taking and timely distribution; process and distribute incoming mail and electronic room booking system; maintain building/staff information in support of the Site-Responsible Officer; develop a thorough understanding of the service and processes used including referral and delivery pathways and links with other children's services.

Support with identification and escalation of issues which compromise delivery of the agreed pathways and time frames, e.g. capacity issues.

Efficiently use clinical systems such as Rio and other databases/systems to record and track the patient treatment pathway including clinic appointments and outcomes.

Ensure effective validation of data by monitoring and updating.

Confident to escalat[e] issues, such as errors with reports where needed.

Ensure that all written communication is professionally presented, accurate, well-constructed and formatted in line with Trust guidelines.

Acknowledge and respond to queries via telephone, email and in person providing a high standard of customer care, ensuring that enquiries are responded to professionally and relayed accurately and in a timely manner to relevant persons.

Continue to build a rapport and develop key relationships with both internal and external stakeholders.

Use own initiative in prioritising workload to ensure deadlines are met.

When appropriate, propose changes to working practices to maximise efficient/effectiveness of role.

Adopt a flexible and supportive role within the administration team by assisting with workload in the absence of colleagues to maintain a robust and quality service.

Act in ways that support equality and value diversity. Treat everyone with whom you come into contact, with dignity and respect & recognise and report behaviour that undermines equality and diversity.

Undertake other tasks and support functions as requested by Lead Administrator. Project the Trust values by demonstrating excellent customer care and professionalism in all activities. Work within guidance of the Trust's policies and procedures.