Client Support Administrator

Overview

We are partnering with a rapidly growing client in the accountancy space, who is looking for a well-rounded Client Support Administrator to join their respected and growing team of business advisors in their Gloucester office.

You will be joining a company of trusted advisors to a wide range of clients, from ambitious start-ups and family businesses to established multimillion-pound groups. Their services cover everything from audit, tax, and advisory, to probate and wealth management, meaning you’ll gain exposure to many different aspects of the business world.

• The client support administrator will be delivering administrative support across departments, onboarding new clients, requesting records, completing compliance checks, updating systems, and following up on communications.
• Handling incoming calls, dealing with enquiries, and providing routine responses to client queries.
• Offering reception cover as needed, welcoming visitors and providing a professional first impression.
• Monitoring and following up on emails and meetings with clients and prospects to ensure deadlines are met.
• Identifying opportunities to improve processes and efficiencies.
• Typing, formatting, and preparing letters and reports.
• Filing, scanning, and processing client documents.
• Keeping client records accurate and up to date.

• A strong communicator with excellent customer service skills, detail-focused and proactive in following up requests.
• Highly organised, thorough, and conscientious.
• Friendly, approachable, and enthusiastic, always willing to support colleagues.
• Able to work independently, use your initiative, and suggest improvements.
• Previous office-based experience (ideally within accountancy or finance) and confident using Microsoft Office.
• Comfortable prioritising and managing your own workload while remaining flexible to meet client and team needs.

• Exposure to a wide variety of clients
• Flexible and hybrid working
• 25 days holiday + bank holidays

We are looking for a people person, someone who is extremely organised, can manage their time well, with exciting customer service skills.

• Entry level

• Full-time

• Administrative

• Accounting