Patient and Carer Team; PCET Administrator

Responsibilities

Be the first point of contact for all inbound calls, emails and letters

Provide timely responses to people who contact our PCET for information/advice

Work with Senior PALS Officer to ensure all feedback is appropriately logged on Datix

Recognise where immediate escalation is required (such as where safeguarding concerns are raised) and making reasonable adjustments in line with our ED&I policy

Update the directory of key contacts for signposting queries as required

Work autonomously to provide efficient and confidential administrative support.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.